The Grand Apartments Gold Coast

Sarah Mason 

on Google

3 months ago

I haven't personally stayed here but as a travel agency owner, I have recently had a lovely family stay at your apartments. I was not thrilled to hear that your pool was out of action, understandable with recent weather events but it would have been good to have been notified of this. This was quite disappointing to hear from my clients. Also, I have emailed you multiple times regarding different matters and I have not had a single response. 

Amy 

on Google

3 months ago

May 2025 2 bedroom apartment, good size rooms and Air con in all rooms. Could cook meals at night. Handy restaurant down stairs. Was not told before arriving that the pool and spa were out of action. Booked ocean view room where put on level 4 with view of a palm tree and noise from downstairs bar was very loud. 

Daniel Tanner 

on Google

5 months ago

Apart from rude reception lady ( KAREN ) the rest was great Scored 8.0 8.0 The location was great, the facilities were great the room we were upgraded to after first room had ants was good We had ants and bugs in our room/bed then when we let them know they tried to down grade us to 5 levels lower, the reception lady was rude about it all however after I chucked a stink and spoke with manager she was amazing and sorted the issue out straight away 

Bec Anderson 

on Google

6 months ago

We stayed on the 12th floor 2 bedroom ocean view for one week. We were very sceptical as there are many negative comments. We enjoyed our stay. Few things worth mentioning 1. Take garbage bags, cleaning stuff dishwashing liquid and tablets, toilet paper and tissues. only one garbage bag is provided. 2. There is only one loud fan for the bedrooms. It gets so hot in the bedrooms. ( would be amazing if they installed ceiling fans) 3. The aircon doesn’t work unless you leave it on 21. And it doesn’t get cold. We had 40 degree da... read more

Anne-Marie Becket 

on Google

8 months ago

These people stole money from my bank account one month after we had stayed at these apartments. They said we broke the rangehood and the outdoor shutters. We had not touched them. I took them to the Office of Fair Trading and then to QCAT to get my money back. The courts ruled in my favour, and my money was then returned. Be sure to take photos of everything when you arrive and when you leave. Ensure all photos are time stamped as it will assist the process if you need to take them to court.