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The General Auto Insurance
- Auto Insurance
- Tampa, FL
About this business
Location details
8305 Sheldon Rd, Tampa, FL 33615, Tampa, FL, 33615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
So I had a policy, moved to a different state and updated my new address with The General. They canceled my policy with no explanation without notification. I was on auto-pay so payment were current. I drove 1 week not knowing I had no insurance and only noticed when I attempted to add a 2nd vehicle. I was able to log into my account, started a chat session with an agent, explained my situation while in que, 6th in line, then 5th in line, before responding, they ended the chat session and blocked me out of access to my accou... read more
WARNING: DO NOT USE THE GENERAL INSURANCE. DANGEROUS BILLING ERRORS & NEGLIGENT CUSTOMER SERVICE! If I could give zero stars, I would. My auto-pay has been flawless, and they successfully deducted my premium ($221.08) on May 11. Despite having my money, they erroneously sent me a backdated "Notice of Cancellation for Non-Payment." The absolute worst part? I received this notice in the mail TWO DAYS AFTER the supposed cancellation date. This is a severe compliance violation that put me at risk of unknowingly driving uninsured... read more
Quoted a very good price, so we took the deal. The price was changed on month 3 to more than double what we were quoted. They ran out driving records after we entered a contract, and then claimed the accidents we had been on were our fault even though there is documentation that we were not at fault.
I’ve been with The General for 2 years. I filed two claims, hit and run auto and windshield. I didn’t have issues with the windshield with going to their in house windshield replacement before. This time I decided on an auto body shop referred by Kia, I drive a Kia Telluride 2021, I knew better then to let an insurance company dictate where I got my car fixed as cheap insurances are known for cheap labor and using used and recycled parts with issues. I worked as a paralegal in Defense for insurance for about 3 years with 10 ... read more
Zero stars. After a not-at-fault accident, The General dragged out my total loss claim for months, leaving me without transportation and forcing me to use my own insurance just to protect myself financially. They then denied rental reimbursement for the period their own delays caused, citing “internal policy” instead of taking responsibility. This has been exhausting, stressful, and completely unacceptable.
Frequently asked questions about The General Auto Insurance
How is The General Auto Insurance rated?
The General Auto Insurance has a 2.2 star rating with 86 reviews.
When is The General Auto Insurance open?
The General Auto Insurance is open now. It will close at 9:00 p.m.
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