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The Fresh Market
- Grocery
- Rogers, AR
About this business
Location details
2203 S Promenade Blvd Ste 12100, Ste 12100, Rogers, AR, 72758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
Poor Customer Service. And the manager does not know how to handle escalated situations. I was at your Roswell Road Atlanta location last night. I experienced such bad customer service that it was overwhelmingly disheartening. I was angry that some could show this level of unprofessionalism to a customer. My son works at this location, and was in store with me, when I used his card (discount). The card didn't work, and the cahier was in no way trying to assist me in finding out what the issue was with it. She immediately gav... read more
Business response:
Dear Joycelyn, thank you so much for taking the time to write this review. Your information was sent to us at Guest Care and we have created a case for you. Our corporate office will be off for the holidays for the rest of this week. But you can expect to be hearing from one of us in Guest Care by the beginning of next week. I was so sorry to hear that you had such a poor experience at our store and I will be looking forward to seeing some resolution for you and your family. I do hope that you have a wonderful holiday. ~ Oli... read more
Recommendedvery clean, fresh products, if you are ever stumped on a dinner idea this place has variety
Business response:
We are so happy to hear this, Cecibel! Thank you for being our guest! -Alexa
RecommendedThere’s a lot of stuff you would find in here you couldn’t get in your average supermarket. Great if you like to experiment and try new things.
I cannot get the sale or special items as always out of stock lately. Last 3 times I have shopped I was unable to get the items I specifically came to the store to get. Including the Little Big Meal! No all the items were in stock. No help is offered in how to rectify the issue. If one item is out of stock you should offer an alternative or a rain check!
Business response:
HI, Vicki. It was such a pleasure speaking with you today and we truly appreciate you for reaching out to us through Facebook review and via voicemail. As promised, we will definitely work with our local team to resolve this on-going issue. Please be on the look out for Todd's phone call. Thank you, Karla
RecommendedI love fresh market. ....
Business response:
Thank you for the love, Kimberly! It is guests like you that make it easy for us to provide the best quality products and service. Take care, Karla
Meat quality has declined significantly. Last purchase of chicken cordon blue and beef Wellington were terrible, grisly, meat. Lamb chops were decent but meat counter attendant packaged them in a bundle and so were difficult to thaw; sloppy work. I will be going to Earthfare from now on.
Business response:
Hi, Nancy. Thank you so much for bringing this to our attention. I am so sorry that we have disappointed you. I have shared your review with our corporate meat department so they can reach out to our suppliers about the condition of the meat. Additionally, our store management team will work with our meat department team members to make sure they are packaging our products correctly. It is so important that we hear from our guests and we truly appreciate you. Best, Karla
https://www.dontwasteyourmoney.com/listeria-outbreak-link…/… Beware of their Deli!! Read above selling and I received bad meat! Rude manager and awful experience
Business response:
Hi, Margie. Thank you for sharing the link, but we have not been affected by the outbreak. All of our deli meats are safe to consume. If you would like to share more details about your interaction with our manager, please contact our Guest Care Team by calling 866-817-4367. Thank you, Karla
We bought sushi and 2 different soups. The quay was horrendous. Threw th sushi away afraid of getting sick and the soups had no flavor whatsoever. VERY VERY DISAPPOINTED with a place we used to like to shop at. We are done with this store!
Business response:
Hi, Ellen. We are so sorry for the disappointment with the products you purchased. If you haven't already returned to the store with your receipt for a refund or replacement, please contact our Guest Care Team by calling 866-817-4367. We will be glad to help. Best, Karla
RecommendedIt was quite the experience.
Frequently asked questions about The Fresh Market
How is The Fresh Market rated?
The Fresh Market has a 4.3 star rating with 1,034 reviews.
When is The Fresh Market open?
The Fresh Market is closed now. It will open at 8:00 a.m.
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