This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Fireplace Place
- Fireplace Services
- Manhattan, NJ
About this business
Location details
264 US-46, Manhattan, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:30 a.m. to 4:30 p.m. |
Well, we haven’t purchased a fireplace yet. We are still reviewing all the options and brands. But at this stage I just wanted to say that the owner, Joel, was fantastic. He explained all sorts of info to me that I had no idea about doing research on the Internet. Excellent customer service from Joel! Hopefully we will also purchase our fireplace from him.
I am surprised by the earlier reviews. We had a gas fireplace installed this past week and we are very satisfied with both the product and service. The store, itself, has an impressive selection and the person who came to install it was incredibly knowledgeable and helpful. On installation day, they did arrive late. However, they notified us of this so it was fine. Things happen. We couldn't be happier with our new fireplace. I would definitely recommend them!
I just had my gas fireplace installed by Fireplace Place last week (week of May 8, 2017). I converted my wood burning fireplace to a gas inserts natural vent fireplace. Joel was extremely helpful and made my experience a hassle free one. I am baffled reading the other reviews which is diametrically opposite to my experience. Taz was my technical person who came to install the fireplace. He came three times to my home just to help my contractor with building the hearth base and the surround for the fireplace. He patiently exp... read more
I TOTALLY AGREE WITH THE OTHER REVIEWS. I AM SITTING HERE TODAY ONCE AGAIN WAITING FOR THE INSTALLERS TO SHOW UP. THEY ARE THREE HOURS LATE NO CALL. WE WERE TOLD THE FIREPLACE INSERTS WOULD TAKE A DAY TO INSTALL, THAT WAS IN SEPTEMBER AND WE ARE NOW GOING INTO FEBRUARY AND THE UNITS ARE ONLY HALF INSTALLED. DO NOT GO TO THIS STORE!!!!!!!!!! THEY WILL NOT RETURN PHONE CALLS OR WILL FLAT OUT LIE TO YOU. THEY ARE GOOD WITH TAKING YOUR MONEY SO IF YOU DO USE THEM, DO NOT PAY UNTIL YOU HAVE HAD THE FINAL INSPECTION.
Had site visit and permit in october. set up first install the day before Thanksgiving (no show), I called them and they said blackfriday they would do the install (again no show). called back and spoke with Joel and Mike promised to make it right and arranged another install. this time the guy showed, did not go on the roof to do the liner saying it is overkill and not needed (what do I know), then slid the insert in and said it wouldn't fit (but they measured and selected the unit). they left the unit and I selected a seco... read more
I bought a fireplace insert from The Fireplace Place. They were very helpful before and during the sale. After the sale and waiting for the installation, they wanted nothing to do with me. Phone calls to the store resulted in transfer after transfer, with no satisfaction. I wanted the chimney lined all the way to the top of chimney and I paid for that. The crew did not show-up with the correct parts and only put the minimum liner in. I did get a credit for the missing parts. The stove does not perform as expected and a recen... read more
Frequently asked questions about The Fireplace Place
How is The Fireplace Place rated?
The Fireplace Place has a 2.8 star rating with 167 reviews.
When is The Fireplace Place open?
The Fireplace Place is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com