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The Dog Salon
- Pet Groomers
- Charlotte, NC
About this business
Professional grooming services include: breed specific & custom cuts & creative grooming options! We also offer mobile dog grooming within the 485 loop! Walk-in self-serve dog wash!
Location details
1318 Central Ave E1, Ste E1, Charlotte, NC, 28205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dog had a medical emergency while being groomed and I was not notified. When I picked him up I had to go straight to the ER. I would never go here again and would not recommend it.
Yes they have good groomers!!. Yet the most chaos and angry people and high stress environment.. one groomer eats her baby ut rabbits .. they will charge ur card fully if u no she and half if they have to call u if ur 15 mins late.. that is soooooo much.. no wonder they r making $$.. getting paid for no service.. that's just wrong!!!!.. I would not recommend taking ur doog there...
RecommendedFive stars allllll around ⭐️⭐️⭐️⭐️⭐️
Business response:
Hi Shelly! I was unable to find your name in our database and would really love more information about this! Can you please call Haley at 704-248-0991 so we can get to the bottom of this? We will need to know if the appointment was made under a different name, what day you came is and who you had spoken with! Please be sure to call so we can get this cleared up! Thank you!
Business response:
I apologize that you have these feelings towards The Dog Salon. Everything that has been stated will be taken into consideration, however we do our best to have superb communication with our customers as well as our staff! Due to our policies we would never keep a dog overnight. However we do stand behind our late fee and all clients must be picked up by 6pm Tuesday-Friday and 5pm Saturday-Sunday. We do apologize for any misunderstanding and if there is anything we can do please let us know!
Business response:
Kat is so great!! Thank you so much for sharing the love! We adore her just as much as you do and I am so glad we are able to make this process a bit less stressful for you both! :)
Business response:
Wow Erica! I apologize that you feel this way. My groomers take a lot of pride in their work which is why they would always offer to fix anything you weren't happy with. It's seems as though that offer was extended to you, I am sorry you wish not to take us up on it. We wish you luck in finding a groomer you are happy with!
Frequently asked questions about The Dog Salon
How is The Dog Salon rated?
The Dog Salon has a 4.7 star rating with 1,314 reviews.
When is The Dog Salon open?
The Dog Salon is open now. It will close at 6:00 p.m.
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