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The CPAP Shop
- Business Services
- West Berlin, NJ
About this business
**Showroom hours: Mon-Fri 9-5, Sat 10-4. Curbside pickup available.** Looking for a quality sleep apnea machine? The CPAP Shop has a store in New Jersey and offers all items online as well. Our wide range of CPAP accessories includes CPAP masks, CPAP machines, CPAP filters, CPAP supplies, CPAP nasal pillows, and other sleep apnea equipment. All of our CPAP accessories are from top manufacturers. Our staff will help you select the CPAP machines and masks that offer the best comfort, fit, and easy operation for your specific n... read more
Location details
159 Cooper Rd, West Berlin, NJ, 08091, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I live in **************** ********. I was not too happy with the only local Oxygen ************** authorized by my ****************** I researched Oxygen Concentrators and settled on the Devilbiss 525DS. I tried to shop local. Could not get a decent discount or they wanted to switch me to a model that they wanted to sell. I came across the Oxygen Concentrator Supply Shop, part of "the CPAP Shop", and the Cyber Monday deal which was the discount I needed. I emailed **************** with questions. "***** *... replied, answer... read more
Really great experience! ***** and ****** went above and beyond to het my machine out on the same day. Highly recommended!
I tried to order a machine on January 28, it said my order was denied twice. Stupidly, I tried one more time before I got a fraud alert from my bank saying there was a ***** charged to my bank account from **********************. I stopped my account and am worried about fraud on my account from you!!!
Business response:
Hi *****,I understand that finding a charge on your credit card that you dont recognize can be troublesome and we appreciate you bringing this to our attention. Merchants like gas stations and hotels are known for charging small amounts on credit cards to pre-authorize the account. Later, if your actual transaction posts, the pre-authorization will go away. We also operate with a similar pre-authorization process. I can see you purchased from our website in 2021 without any issues. I apologize that your current transaction w... read more
Ordered 11/27 called 11/28 to cancel has not shipped will not cancel order have to wait tell delivered then pay to return tank
Business response:
****************** Im sorry to hear that you had a bad experience and apologize for the inconvenience of having to return the item you ordered. I have reviewed the order and confirm that your order was placed on 11/27 and you contacted the customer service team on 11/28 around ****** to cancel the order. Although the order was not with **** it was already in a picked and packed process from the warehouse. I am sorry we were not able to stop the order from shipping. We would be happy to offer a full refund, including shipping... read more
I placed an order on 11/19/23 and received a confirmation email stating that it was being processed. It's been over a week later now and I've heard nothing and it hasn't gone in the mail. I tried calling their customer service department and nobody answers despite being on hold for over 17 minutes.
Business response:
*****************************,Were so sorry this happened as our hold times were higher on 11/27 when you tried to reach us. I can confirm your order was placed on 11/19 (Sunday) with the standard shipping option being selected. The **** tracking ************************** indicates it was on route 11/20 and delivered in 5 days, 11/25. I have alerted our IT department to investigate that the shipping confirmation tracking email was sent to you but may have been detected as spam. Due to the time you had to wait on hold, I wou... read more
I placed an order on 10/7/23 to be shipped in 5-7 business days It has been 2 weeks I have not received my order.I sent an email on 10/16/23, no response.I tried calling today I was on hold for 20 minutes, nothing.Poor customer service.I hope I get my order.I would not recommend doing business with this company
Business response:
Good morning,I wanted to reach out on behalf of the team here at The CPAP Shop to sincerely apologize. Your order was unfortunately impacted by a delay and was shipped late. The order is on its way to you with a delivery date in 2 days. We would like to offer you this order at no cost as compensation for this mistake and the lack of communication. Please keep the order and your credit card will be refunded in full immediately. We apologize for any inconvenience this has caused and ask that if there is anything else we can do... read more
They will ship it whenever they feel like it. Maybe a week later. Not long after I placed my order I received a fraud alert from my credit card. Never again.
I just came back from thecpapshop in West Berlin, **. Wow! They are so nice! I bought a side cover for my resmed 10 since I no longer use the chamber. It makes the machine 2 inches shorter. Cost is $19.99 but first time customers get 20% off so its $15.99. I also was told since I dont use the chamber I can use a standard hose that you dont need to plug in the slot anymore so I got an 8 foot hose for FREE! They are so nice. I highly recommend them. ******* helped me with everything and she was such a sweetheart.
My AirMini took almost 2 weeks to arrive. I set it up 5 weeks later and discovered a defective connector between the hose and the mask. I called customer service and was told I was past the grace ****** and would need to purchase a new mask setup for $170. I explained it should be under warranty and was told to contact Resmed. Resmed said The CPAP Shop was responsible for warranties. I called again and was told they didn't sell just the connector - but they'd give me 20% off a new mask. I checked Lofta online, easily found t... read more
Business response:
***********************, I apologize for the late arrival of your order and understand how frustrating this must be. Ive researched the package history via **** and confirmed the order took 5 business days to reach you. Tracking# 1Z5Y524W0398769254; label created 2/17/23 and delivered 2/24/23. Im sorry you had an unpleasant encounter when calling our customer service **** regarding the broken connector. *** reviewed the complaint with the management team, and we will do everything we can to make sure this doesnt happen again... read more
Frequently asked questions about The CPAP Shop
How is The CPAP Shop rated?
The CPAP Shop has a 4.3 star rating with 1,022 reviews.
When is The CPAP Shop open?
The CPAP Shop is open now. It will close at 6:00 p.m.
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