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The Co-operators - Claims Office
- Insurance
- Calgary, AB
About this business
Location details
411 1 St SE, Calgary, AB T2G 5E7, Canada, Calgary, AB, T2G 5E7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing to formally lodge a complaint regarding the conduct and handling of my insurance claim by adjuster Aesha Patel. I am extremely dissatisfied with the lack of professionalism, poor communication, and unacceptable handling of my file throughout this process. My vehicle remained at the body shop for over two months following an accident that was confirmed to be 100% the fault of the other driver, who admitted responsibility. Despite this, the entire claim process became unnecessarily stressful and frustrating. Durin... read more
Called these guys for a simple quote. Got put on hold with anticipated wait time of 2 hours. How they have a single client is beyond me.
I went to the office to get car insurance and was told to do it online. The next day, I spent 3 hours and 30 minutes on the phone trying to connect with someone to set up my insurance, and the call just dropped without ever connecting me to an agent. This is by far the worst service I’ve ever experienced. If it were possible to give 0 stars, I would gladly do so.
My latest Claim experience with The Co-operators - Claims Office - Calgary Office was superb. David Vienneau was the assigned/transferred personnel to deal with the ongoing Claim case. First couple of days I had the concern why it had been transferred from Ontario to Alberta (2 hours of difference). However from the first message I received from him, I noticed the positive approach and the efficiency in handling the case. So glad our paths crossed David. (Of course it does not have to happen again). In general I am happy wit... read more
Nobody answer the phone I spent more then a week calling them from 8 AM and they answer after 5pm and they say we are closed call us tomorrow.
Frequently asked questions about The Co-operators - Claims Office
How is The Co-operators - Claims Office rated?
The Co-operators - Claims Office has a 3.6 star rating with 36 reviews.
When is The Co-operators - Claims Office open?
The Co-operators - Claims Office is closed now. It will open at 9:00 a.m.
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