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The Clayson

3.3

About this business

Location details

860 W Panorama Dr, Palatine, IL, 60067, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
Sun1:00 p.m. to 5:00 p.m.
3.3404 reviews
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Jay Pak's profile image
Jay Pak 
on Google
2 days ago

I’m only checking 1 star because I have to if I want to leave a review. The lease that I signed clearly states that “The Clayson” is a non-smoking community meaning there is to be no smoking in the apartment nor the buildings. However, people are definitely not only smoking cigarettes in the buildings, but they are smoking cannabis that smells like skunk. There is so much smoking that the smell travels inside my apartment. It is totally unacceptable to have to pay all this rent and have Your “home” smell like skunk. Never ha... read more

Ciaran Clute's profile image
Ciaran Clute 
on Google
a month ago

Don't move here. You can never get a response from the office no matter how often you call or email, all you get is an AI that says they'll have someone reach out but they never do. Going to the office to actually speak to someone in person results in condescension and zero help or follow up if anyone is even there to speak with you. Management has cancelled almost all of our maintenance requests since the new management took over and never explain why, maintenance team themselves are good and hardworking however. The place ... read more

Chris Carlos's profile image
Chris Carlos 
on Google
a month ago

Sadly there are thieves that will steal your package from the mail room. Have to get police involved for cameras to be searched thoroughly 

Ciaran Clute's profile image
Ciaran Clute 
on Google
a month ago

Don't move here. You can never get a response from the office no matter how often you call or email, all you get is an AI that says they'll have someone reach out but they never do. Going to the office to actually speak to someone in person results in condescension and zero help or follow up if anyone is even there to speak with you. They have cancelled almost all of our maintenance requests since the new management took over and never explain why, feels like they're trying to garner more damage fees by not showing up for si... read more

Anna Benson's profile image
Anna Benson 
on Google
a month ago

This is the worst managed establishment you will ever interact with. You will never work with the same person in the office. No one knows what they’re doing. They seem to have terrible training. They don’t send you the correct information by email or tell you the right things over the phone. Save yourself some grief. Don’t live here. 

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Frequently asked questions about The Clayson

How is The Clayson rated?

The Clayson has a 3.3 star rating with 404 reviews. 

When is The Clayson open?

The Clayson is closed now. It will open tomorrow at 1:00 p.m. 

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