The Cheesecake Factory

Alex Kovalenko 

on Google

3 weeks ago

Had a disappointing experience at this restaurant. Our waitress, Sydney, was mediocre at best—no smile, no greeting like “how are you,” and zero customer service skills. She shouldn’t be in this role without better training in customer relations. At the end, they automatically added a tip to the bill, and when I asked her to adjust it (since it says the tip is suggested), she refused, claiming she couldn’t. Won’t be back. 1 star. 

Kristine S. 

on Google

3 weeks ago

EDIT/UPDATE: reluctantly went back after the review below to use a gift card and things were much better! The food was hot on arrival, tasty, and the service was good. Condiments came quickly upon request, and our server was very attentive. This is more like the Cheesecake Factory we have known in the past. ____________________________________ I have given this location a try on several occasions now. Today will be the last. There wasn’t anything awful, but for the price, the quality and service aren’t there. Our food took a... read more

Morgan Baker 

on Google

3 weeks ago

We have been to this location a handful of times. The food & drinks were great. However we came to celebrate a birthday. We made a note on our online reservation and told our server that this was a birthday celebration. Unfortunately, there was no candle or song. And we were not allowed to use the two birthday rewards we got via email, only one. (We had two birthdays at our table). We didnt even get a "Happy Birthday". We left feeling disappointed. 

K M 

on Google

3 weeks ago

Food was phenomenal as always. Our waiter John (JC) was literally the best waiter I’ve encountered. He was attentive, polite, funny and friendly. He made our experience delightful! Restaurant was clean except for the women’s bathroom. Other than that, we enjoyed the food and service. If we’re in the area again, we will stop by.