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The Body Shop

3.9

About this business

Location details

9855 Austin Rd Unit 172, Burnaby, BC, V3J 1N4, Canada

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.961 reviews
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Katrina Stavenkos's profile image
Katrina Stavenkos 
a year ago

This location has gone downhill fast , staff dress like they walked in off the street , and have no customer service experience , even if your with another customer , when your right beside other customer say hi or smile , you lost a sale because you didn’t . Body shop prices aren’t cheap , at least have good customer experience . Went in and quickly left recently as three staff members chatted and giggled and ignored me . Three people with no clients , smart . 

veti's profile image
veti 
a year ago

I found no customer service, no satisfaction at customers’ expectations, no professional in this store since around a year. Last time, one of staff was just ready to fight a customer, didn’t listen to the customer at all. She was stubborn and she won the fight with the customer. I wouldn’t visit this store again. 

Verena Song's profile image
Verena Song 
a year ago

I found no customer service, no satisfaction at customers’ expectations, no professional in this store since around a year. Last time, one of staff was just ready to fight a customer, didn’t listen to the customer at all. She was stubborn and she won the fight with the customer. I wouldn’t visit this store again. 

Verena Jihyang Song's profile image
Verena Jihyang Song 
a year ago

I found no customer service, no satisfaction at customers’ expectations, no professional in this store since around a year. Last time, one of staff was just ready to fight a customer, didn’t listen to the customer at all. She was stubborn and she won the fight with the customer. I wouldn’t visit this store again. 

Angela Jeffery's profile image
Angela Jeffery 
2 years ago

Jin was a great help. She even pointed out that the system charged me higher than the sign price and refunded me while I was there. It saved me having to go back after I reviewed the receipt at home. 

Frequently asked questions about The Body Shop

How is The Body Shop rated?

The Body Shop has a 3.9 star rating with 61 reviews. 

When is The Body Shop open?

The Body Shop is open now. It will close at 7:00 p.m. 

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