Tfc Credit

Noelle D 

on BBB

a year ago

Can never seem to get ahold of a manager and theyll place the person on hold for 10+ minutes in hopes of customer giving up. Emails? Dont bother, its just another waste of time. I have a 20 dollar balance remaining and its basically late fees from previous months, but they have a policy stating only one fee per loan may be waived? Proper financial institutions usually will allow 1 per calendar year, this place is predatory and customer service is their last priority. Save your breath and frustration and look elsewhere for an... read more

Joseph R 

on BBB

3 years ago

Worst customer service. Got a new ********************** card number that I use for autopay and did not update it on time for my payments. when I did update my card number to go back on automatic payments I was told they would waive my late fee as courtesy and that I paid my account up to date. I paid what they told me and assumed My account was paid up to date, but $2 was unpaid. Now they Keep adding late fees to my account with my automatic payments. Now they are saying it is my fault for not following up after one of our ... read more

Katia O 

on BBB

3 years ago

I have an account with them and they're horrible they say they help during covid but they truly don't and report as soon as you are late to credit bureaus even if you have covid and were on time the whole time before, the worst company ever that isn't willing to help 

Nikki H 

on BBB

5 years ago

This the worst company to have manage school loans. Sorry my daughter's trade school involved us with this company as you dont have a choice but was automatically assigned. But, they dont operate as a loan entity. Bad communication and rude unprofessional staff (seems like they have 1 person). Do they even report to the credit agencies.... i hope they are exposed for interest charges. Wish i could give 0 stars. 

Catina L 

on BBB

5 years ago

Need customer service training. The employees need to know how to deal with the customer in a better professional way. And not give out false information. My experience with them has when turmoil for the last couple months. This is the final time that I had to call. So I felt as thou I needed to report and explain this experience. I called your customer service number. I spoke with your agent about my payoff balance. She told me that the payoff balance is $203.83 if I pay it by 1/30/2020. I told her that I just made a paymen... read more

Kaleigh E 

on BBB

6 years ago

This company absolutely does not work with you for payments due to income or other circumstances. They just tell you to pay what you can to get caught up even if the school you went to and took the loan out with shuts down. 

Amy D. 

on BBB

7 years ago

Absolutely awful! They have two accounts under my name for tuition towards a school I no longer attend. One account I had authorized to do auto-payments through and I was not only making payment early, but also at a higher payment than agreed. That did not stop them from using this second account to charge me the same amount plus an additional $100. They have overdrafted my account twice in the last two months and have been very rude to me on the phone when I call asking for help. All I wanted to do was pay what I owed and n... read more

NickR. 

on BBB

7 years ago

I had to go through TFC to fund an education at a trade school. My mother had to cosign because I had no credit to speak of at the time. When the payments started to kick in, I was on-time up until I started to fall into financial hard times. It got even worse when I lost my job due to no fault of my own only a week after I moved back home. Moving already cost me a ton of money, and now I was going to fall behind on my rent payments, as well as my loan payments. It was 3 months almost before I found another job. During this ... read more

J. M. 

on BBB

8 years ago

TFC Credit Corporation is unprofessional, and borderline criminal. An account with TFC was opened for me through a local private college. I signed a payment plan, and paid a deposit. Approximately two weeks before my first scheduled payment was due, TFC took a payment out of my bank account. Upon seeing this charge in my account I called TFC to have it reversed and resolve the issue. I spoke to a TFC representative name *******, who first went over my personal information with my husband who is not on the account. (Against t... read more