Texas Urology Specialists-Willowbrook Office

Wyatt 

on Google

3 weeks ago

The front desk staff were friendly and helpful, but the billing department is a mess. I confirmed with my insurance — both on the phone and via email — that my visit should’ve only required a specialist co-pay. Instead, the billing department insisted I owed a full deductible amount and basically said “oh well, that’s just what they gave us.” No explanation, no willingness to follow up, just shrugged it off. I canceled my appointment and won’t be back. Disappointing and frustrating experience. 

L X 

on Google

2 months ago

Do not waste your time going to any of the locations. The staff is rude and unprofessional. The doctors will cancel your appointment while you are in the office waiting to be seen. 

Jeneane Schultz 

on Google

3 months ago

I only give this urology group one star because I really like Dr Sanchez; however, I am beyond frustrated by not receiving test results from the staff without requiring multiple phone calls, and even then, someone calls and tells me what the doctor has said but we’re not allowed to ask the doctor any questions without scheduling another in-person or Telemed appt. The front office staff is very nice and try to be helpful, but all they can do is say that someone will return my call, which doesn’t happen. I’ve called 4 times in... read more

Complete Automotive & Rv Solutions 

on Google

3 months ago

Dr. Schraudenbach and his entire team at the Willowbrook location were amazing! They all were so professional polite and caring! Office girls had great jokes keeping the morale high during what was a stressful procedure for me.. dr schraudenbach Genuinely made me feel like he was compassionate about ensuring I was okay and comfortable. Even though I was there to have a stint removed and it wasn’t the most ideal situation he quickly realized my anxiety on having the procedure done and immediately got me settled with a little ... read more