Ted Britt Fairfax Ford Service

0z 

on Google

2 months ago

Having moved around the country a lot, and owned multiple Fords, I have tried a lot of Ford dealers, and unfortunately most have been poor or lacking in service. This is one of the few that I have actually liked - in fact, I can confidently say that this is my FAVORITE DEALER that I've ever used! The service department here is ⭐ TOP-NOTCH PROFESSIONAL⭐. Although I have worked with different service advisors here, KYLEIGH deserves huge praise. 🙏🏻 For her politeness, excellent communication, and attitude/eargerness to actual... read more

El Zorro 

on Google

5 months ago

On a 5-year-old Transit van, tried to charge me $350+tax to fix a pushed-in USB port (caused by Ford's flawed design and manufacture) and over $1500+tax to replace weatherstripping on doors, which should not be necessary in the first place after 5 years. Another $240+tax to realign the sliding door that is chronically misaligned on this model due to faulty design and materials. Took 2.5 hours (with appointment) to adjust that door and give those absurd estimates, and they actually BROKE my door so that it no longer latches o... read more

George Zackschewski 

on Google

5 months ago

As a loyal Ted Britt customer for over a decade, I can confidently say the Fairfax Service Center sets a new standard for outstanding service. From the moment you call, you’re greeted by staff who know you and your vehicle, zero waiting, zero hassle. I recently had two of my Ford vehicles serviced here, and both experiences impressed me with their consistent, high-quality care, even with different employees each time. The entire process was seamless: scheduling was easy, text updates kept me informed, and real-time valet tra... read more