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Team Cheer
- Sports Wear
- Geneseo, NY
About this business
Location details
131 Main St Ste 2, Ste 1, Geneseo, NY, 14454, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedKnowing of the background from the start you'll not find a better company to do business with.
Knowing of the background from the start you'll not find a better company to do business with.
Business response:
Hello, Jana. Again, please call us directly at 866-641-1505 for clarification on the status of your order. We apologize for the delay, and will get your order out to you promptly now that we are aware your items have never arrived.
Soooo absolutely upset about not being told you were combining with Omni when I spoke to you guys two weeks ago. I ordered half of my teams shoes (so I can size) and was told you would have plenty for me to order after the first....NOW I CANT PLACE THE ORDER BECAUSE OMNI DOESN'T HAVE ACCESS TO YOUR SHOES!!!!! I also have returns to make!! This is so unacceptable!
Business response:
Hello, Alicia. We hear you. If you would like to exchange your items during this interim period with Omni Cheer, we definitely can help you out. For exchanges and order processing information, you can find all the new contact information online here: https://www.omnicheer.com/shop.axd/TeamCheerFAQ#7 Again, our products are in transition with Omni Cheer, and most of our products will be available with Omni Cheer soon. We apologize on the delay.
I just placed an order on Monday night around 9pm. I ordered the Nfinity Sparkle Package. Upon doing so I accidentally chose the wrong size shoe. I called 8am yesterday & the lady was so fantastic, updated the shoe size with no issues. 11am yesterday I received an email that my order has already been shipped & will be here tomorrow night, even though I had free ground shipping & not expedited! I am very impressed with their customer service & fast shipping. Will definitely be ordering from them again!
Business response:
Hi Erika! Thank you for sharing, we are so happy to hear about your experience. Enjoy your Nfinity Sparkle Package and Happy Holidays!
Ok....where would you like me to begin???? Let's start with some history ~ This is my daughters first year doing competitive cheer and the experience with ordering the items her coach required was a headache to say the least. Although it is her first year in school related team sports, as a parent it is not my first year in dealing with team sales. The first contact I made with customer service was to question the shoe sizing as I wanted to ensure I was ordering the correct...Continue Reading
...........................great site......................
Horrible customer service! my wife ordered cheer sneakers and paid 40 extra dollars to have them shipped overnight so she can have them by Saturday guaranteed by 3 pm as per the customer service she spoke with on Friday...They did not arrive by Saturday the home opener where my daughter needed them and they arrived on Monday! Wifey called to just credit the shipping we paid extra for and was told by customer service sorry she was misinformed there is nothing we can do for you! Please do not tell customers wrong information i... read more
Frequently asked questions about Team Cheer
How is Team Cheer rated?
Team Cheer has a 4.4 star rating with 75 reviews.
When is Team Cheer open?
Team Cheer is open now. It will close at 6:00 p.m.
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