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Team Air & Electrical Pty Ltd
- Contractors
- Capalaba, QLD
About this business
Airconditioning Systems Installations Repairs Maintenance Service to the Commerical Industrial and Residential - LG Life's Good ~ Actron Air Australian for Air Conditioning ~ Mitsubishi Electric Changes for the Better ~ Daikin
Location details
3/57 Neumann Rd, Capalaba, QLD, 4157, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our ducted air conditioner recently had an error code appear and would not work. I contacted TeamAir and Electrical, spoke with Shannon who was amazing in assisting us with repairs. The part was not available but Shannon kept us informed throughout the process and ensured the part arrived as soon as it was available and booked us in the very next business day. The technician who attended our premises was friendly, professional and very tidy. Excellent service all round and I highly recommend using them.
The service was top quality. We had to wait for parts, which was nothing to do with anything at Team Air's end. It is simply that we have an old air conditioner, and it's summer in Qld when there's a huge demand on air con services. The staff were excellent at keeping us updated and organised the repair immediately on the part arriving. I would use them again.
My LG Split system broke after 3 weeks from being installed. Team Air & Electrical were the company for the warranty repair. The whole time the communication was fast and clear. They treated my job with urgency. This was right at xmas also. Riley was the technician who problem solved, fixed and replaced part. He knew his stuff, was thorough, polite, and patient with my questions about the air con unit in general. The 2 different times the technicians gave a time to come they were on time even a fraction earlier, I also got a... read more
I am so appreciative of Team Airs customer service. We have had some warrenty issues and they (in particular, Shannon) could not have been more kind or helpful. Hopeful that we will resolve our issue via warrenty but thankful for their help regardless.
I can see why Team Air only has a 3.3-star rating—it’s well-deserved. My experience with them was extremely disappointing. Their customer service was condescending and rude. They demanded full payment upfront before even diagnosing the issue with my air conditioner, which is completely unreasonable. I decided to go with a different company for obvious reasons. To make matters worse, since Team Air is contracted to my body corporate, they requested $150 just to open a door to the plant room so my chosen contractor could resol... read more
Frequently asked questions about Team Air & Electrical Pty Ltd
How is Team Air & Electrical Pty Ltd rated?
Team Air & Electrical Pty Ltd has a 3.5 star rating with 41 reviews.
When is Team Air & Electrical Pty Ltd open?
Team Air & Electrical Pty Ltd is closed now. It will open tomorrow at 9:00 a.m.
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