This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
TD Canada Trust Branch and ATM
- Finance
- Guelph, ON
About this business
Location details
9 Clair Rd W, Guelph, ON, N1L 0A6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I cannot speak highly enough of the incredible service we received from Zunaira Yunus the Customer Experience Manager. My 85-year-old mother needed assistance, and [he/she/they] treated her with such remarkable patience, care, and genuine compassion. It’s rare to come across someone who not only does their job well but goes above and beyond to make someone feel respected and supported—especially our elderly loved ones. Zunaira took the time to explain everything clearly, never rushed her, and made sure she felt comfortable ... read more
Yunus Zunaira was incredible in helping me resolve a mishandled mortgage payout from another branch. She took ownership, stayed in constant communication, and made sure everything was completed accurately and efficiently. Her professionalism and attention to detail made a stressful process seamless. Truly outstanding service!
This is by far the worst TD branch in Guelph. The service is terrible, and staff often dismiss or disrespect international students, seniors, or anyone who doesn’t speak perfect English. Instead of helping, they make people feel small and ignored. It’s shocking that such poor service is tolerated at a major Canadian bank. If you care about being treated with basic respect, avoid this branch. Absolute worst. In paticular, an indian supervisor was the worst bank staff ever.
Awhile ago I needed to send money internationally to my elderly parents however, the worker at this location made multiple typos on my documents which caused multiple delays and issues with the money I needed to send. Today I went to this location again to fix the typos and issues but instead of helping me and correcting their mistakes they rudely told me it's my fualt while refusing to help me. The specific worker in question was Yunus, Zunaira, apparently one of the managers at this branch. Not only was she just straight u... read more
I was at this bank and witnessed a employee be extremely rude and humiliating towards a costumer who was not fluent in English. The worker tossed papers at the costumer, scoffed, and even told the other employees to not help the poor woman just out of spite. This location has countless of bad experiences because of how rude some of the workers are. At this point, its not about bad customer service its just terrible people who don't care about their job.
Frequently asked questions about TD Canada Trust Branch and ATM
How is TD Canada Trust Branch and ATM rated?
TD Canada Trust Branch and ATM has a 2.7 star rating with 58 reviews.
When is TD Canada Trust Branch and ATM open?
TD Canada Trust Branch and ATM is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com