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- 7 Reviews2.7Google
- 2 Reviews1.0BBB
- 2 Reviews1.0Yellow Pages
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Rachel P on BBB
a year ago
10/15/2019, 03:05 AM
Worst company to deal with. They will not warranty their work. We had them to our community to do some repairs and replace some tile. The tile kept failing off the wall. When we asked them to come back to fix it, we were told the work was not under warranty and they billed us (less than $100). When we disputed the bill, they filed a lawsuit. These guys are the worst possible business partners to have. If you are a property management company, keep them off your vendor list.
Monica on BBB
2 years ago
10/30/2018, 08:11 AM
Tarrant Restoration is a joke! A pipe busted in my bathroom & flooded my entire apartment. Management called out Tarrant Restoration to suck up the water from the floors & replace the padding under the carpet. On the first day they sent ONE guy to suck up water & remove the padding from under the carpet. He left one small fan in the living room & one small fan in the bedroom. Told me to let the carpet dry over the weekend & they would come & put new padding under the old carpet & just steam clean it. So my one year old daughter and I had to stay in a hotel for a few days because they didn't come back until 4 days later. The carpet was still damp the night before they put the new padding down. Because they didn't move my furniture off the carpet. So while I was at a doctor's appointment the next day, they came and put new padding and moved all my furniture to my bathroom, hallway, kitchen, and bedroom oh and they also DIDN'T vacuum or steam clean the carpet. I had to get my dad to help me move furniture to the living room because I am disabled. My daughter and I stayed at my apartment the following two nights because I couldn't afford to pay for another hotel. But we only had access to the bedroom and bathroom because the carpet was wrinkled and a strip of nails that the carpet was supposed to be attached to was exposed and the carpet was still damp! The second night sleeping there I woke up to use the bathroom and stepped on a piece of glass. I had to go to the hospital and get it surgically removed. I called Tarrant Restoration and explained what happened and the supervisor told me that his technician who put the new padding, wasn't sure if he broke a candle or not so he picked up glass and "thought he got it all". NOBODY informed me that there was a possibility of glass on the floor or else I would have vacuumed the carpet. He told me they would come back out on the following Monday and he would give me a call to further discuss what can be done about the situation. I ended up calling them on Monday to see what time the technician would be at my apartment and what was going to be done about the glass that was left on my carpet. A supervisor named Liliana spoke with me and said that nothing can be done about the glass because it's not their responsibility to be picking up glass from the floor and not their responsibility to tell me about something they possibly broke. She also told me I can't prove that the technician broke something and to not contact them again. Then hung up on me. They are not a professional business at all and I'm going to take all my video and picture evidence and get this taken care of.
Maha A. on Yellow Pages
7 years ago
11/15/2013, 10:59 AM
DO NOT GO WITH THIS COMPANY!!! THEY ARE IN IT JUST TO GET YOUR MONEY!!! I would rate ZERO STARS if possible. Would NOT recommend this company to anyone!!!
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sdg1966 on Yellow Pages
8 years ago
05/08/2013, 11:11 AM
I have had fans going full blast since I got my carpet cleaned at 2:30 and here it is 8pm and its still wet. They leave the carpets full of water.
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