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Tansky Sawmill Toyota
- Automotive
- Dublin, OH
About this business
Family owned and operated since 1968, Tansky Sawmill Toyota is proud to be an active member of the Columbus community! Since opening our doors for business 50 years ago, our dealership has gained a prominent reputation for unmatched community involvement and the honest approach we take with our customers. At Tansky Sawmill Toyota we pride ourselves on unparalleled service, and we treat our customers like family! In addition, our dealership was built on the LEED certification program, meaning we are environmentally friendly. ... read more
Location details
6300 Sawmill Rd, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Impressed. Been looking for a new RAV4 for months, and was finally able to secure one. If you are looking for a toyota, call Tansky and ask for Makayla Browning. She was nice, honest and exceedingly helpful-and got me the car I was searching for-especially when new cars are scarce.
After reading all the negative reviews here I’d thought I’d offer what happened to me at this hell hole of a dealership . Took my car in for a recall and after I got the car back it drives differently a lot of play in the steering wheel Torn steering wheel cover power buttons on the drivers seat no longer work but they said they magically were working . Mr Mathews and mr Cox are cut throat liars and I don’t trust anybody here . If you want honesty this is not your place . I’m having to replace my Vehicle after they got ... read more
I have serviced my Toyota at different dealerships, Tansky is by far the worst customer service I've ever received!! I will not by coming here again for service or to purchase a vehicle!!!😠
Business response:
Elizabeth, thank you for your feedback as it helps us improve. We are disappointed to hear this about your experience, but we would love to look further into it! Could you please send us a private message with more details of your experience? We want to make sure this matter is resolved.
RecommendedGood Customer Service, I love that a complete Inspection is done on your vehicle. Will let you know about issues that needs to be done, and will look for discounts that could be used to help with the cost of repairs. The customer waiting area is always clean.
Business response:
Thank you so much for taking the time to recommend us! We're glad you enjoyed your experience with our team and facility, come back to see us!
We went to Tansky looking to test drive and ready to buy a car. It was one of 4 dealerships we visited over the weekend and was by far the worst. Upon arriving we were greeted by who would become the “specialist” we worked with and she was wearing leggings that said “Victoria Secret” down the leg. So initially we were disappointed in the professionalism. We test drove the suv we were interested in and asked for pricing options in order to make a decision. After discussing with the finance desk, we were told they were startin... read more
Business response:
Lacee, thank you for your feedback as it helps us continue to grow. We are extremely disappointed to hear this about your experience. This is not how we conduct business, we pride ourselves on professionalism so this is very disappointing. We will address this with the Manager, we apologize about your experience. We aren't sure why a price without the blackout package (especially since you didn't ask for it) wasn't presented as it easily could have. The specific Highlander you were looking at was sent out to receive a blacko... read more
Business response:
Lacee, thank you for your feedback as it helps us continue to grow. We are extremely disappointed to hear this about your experience. This is not how we conduct business, we pride ourselves on professionalism so this is very disappointing. We will address this with the Manager, we apologize about your experience. We aren't sure why a price without the blackout package (especially since you didn't ask for it) wasn't presented as it easily could have. The specific Highlander you were looking at was sent out to receive a blacko... read more
The staff should be provided with face masks that fit properly and be asked to wear them above their nose. While waiting in the lobby for service I observed 3 staff members not wearing masks correctly. Disappointed that they don't train their staff to value the safety of their guests.
Business response:
Chris, thank you for your feedback. We are EXTREMELY disappointed by this because our employee policy does require all staff to wear a mask at all times and obviously wear them properly. We take our safety for customers very serious, this is not acceptable by any means. Thank you for bringing this to our attention, we will take of this immediately. We apologize you experienced this during your visit, we assure it will not happen again.
Stay away from the service department. If you like being ignored, treated like a number, waiting for hours because no one bothers to let you know your car is done. ignored by managers and service advisors, never having your calls returned, and getting hung up on when you try to make a service appointment - then this place is for you. otherwise go ANYWHERE ELSE - at Tansky you will literally be left out in the cold (28 degrees and no one is allowed in the building! Nobody qualified would think up something so irrational as a ... read more
Business response:
Mr. Gray - I'm so sorry to learn of your disappointing experience. Our owner and Senior Staff care very much about our customer's experience. As a single-point, family-owned business, our customer focus is the the only way for us to earn your trust and your business. It's discouraging to hear that we did not live up to our promise. As for our Covid restrictions, we have taken your feedback, along with the feedback of other customers, and we are modifying our policy to allow customers access to the interior of the building. I... read more
The service department took advantage of my 79 year old mother and charged her almost $900 to replace an alternator in her Toyota. I called my trusted and very well qualified mechanic and he said it should have cost about $275.00. What a rip off! You should be ashamed of yourself.
Business response:
Lisa, we are disappointed to hear about your experience as this is not how we do business. UPDATE: After speaking with our Service Manager, I wanted to give an update on this issue. Our Service Manager did contact your mother and spoke with her about the issues. She told our Service Manager that she actually did not have any issues with the service and was not aware a review was written. Despite her not having any issues, our Service Manager still wanted to explain why we recommended a Toyota alternator versus a cheaper, aft... read more
Frequently asked questions about Tansky Sawmill Toyota
How is Tansky Sawmill Toyota rated?
Tansky Sawmill Toyota has a 4.4 star rating with 3,443 reviews.
When is Tansky Sawmill Toyota open?
Tansky Sawmill Toyota is closed now. It will open at 9:00 a.m.
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