Houstonian1984 on Trip Advisor
5 years ago
02/26/2015, 08:50 AM
Avoid this place - too busy with political commentary to know what they're doing
Very poorly managed.....
Special ordered a glock 26, required full payment in advance even though their receipt shows 50% down required on special orders- had a good price told 2 weeks and they'd have it in. After 3 weeks, I called twice and left voicemailsmand never got a call back. Went by the store and was told should be in within a week. After 4 weeks, called and again could not get anyone to answer the phone-left voicemail, no call back. After 5 weeks called and someone finally answered the phone and said it had been in for a week and no one called me. Went by to pickup the pistol and took over an hour to complete the paperwork since the employees didn't konw what they were doing (I have a CHG license).
Got a call back from them telling me that something was wrong with the paperwork and I have to come back to the store. Questioned this and they admitted that they had actually credited me back by deposit when I bought the gun by mistake and they had basically given me the gun for free. Went back in and paid for it again and was given a receipt for $577 for "bench time". Have called twice and e-mailed twice and have been unable to get a receipt for the weapon I purchased with the serial number stating paid in full.
AVOID THIS PLACE LIKE THE PLAGUE-THEY DO NOT ANSWER THEIR PHONES, DO NOT KNOW HOW TO USE THEIR COMPUTER SYSTEM, AND THEIR MANAGEMENT IS COMPLETELY UNRESPONSIVE. I WILL NOT SET FOOT IN THIS PLACE AGAIN. WOULD BE A GOOD PLACE FOR THE BATF TO AUDIT. I HAVE SERIOUS CONCERNS ABOUT THEIR RECORD KEEPING.