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T-Mobile Usa, Inc

3.9

About this business

Location details

18821 Bothell Way NE #101, Ste 101, Kirkland, WA, 98011, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.9180 reviews
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Kim Poplar's profile image
Kim Poplar 
6 months ago

Jadyan was very nice and helpful. 10/10 stars 

Chelsea Ryanne's profile image
Chelsea Ryanne 
6 months ago

Only tmoble with competent staff 

Harrison Edwards's profile image
Harrison Edwards 
7 months ago

This store is useless. The lady at the front desk was kind, but the manager (wearing glasses and a shoulder bag) had terrible customer service. He wasn’t interested in helping me unless I was buying a new phone, told me to just call 611, and even claimed I couldn’t keep my phone number — which is completely false for the circumstances I came in for. Very disappointing experience. 

Amahalea T's profile image
Amahalea T 
a year ago

Avoid This Location – Not a Real T-Mobile Store This location is a third-party T-Mobile store, and it shows. Save yourself the frustration and head to a corporate store where staff is properly trained and actually helpful. I came in because my phone wasn’t holding a charge. After trying to file an insurance claim online, I was redirected to a store. Since I couldn’t make calls, I visited this location, which was closest to me. I was helped by Kyle, a trainee, who was genuinely kind but explained that his manager, Dantae, had... read more

Lea T's profile image
Lea T 
a year ago

Avoid This Location – Not a Real T-Mobile Store This location is a third-party T-Mobile store, and it shows. Save yourself the frustration and head to a corporate store where staff is properly trained and actually helpful. I came in because my phone wasn’t holding a charge. After trying to file an insurance claim online, I was redirected to a store. Since I couldn’t make calls, I visited this location, which was closest to me. I was helped by Kyle, a trainee, who was genuinely kind but explained that his manager, Dantae, had... read more

Frequently asked questions about T-Mobile Usa, Inc

How is T-Mobile Usa, Inc rated?

T-Mobile Usa, Inc has a 3.9 star rating with 180 reviews. 

When is T-Mobile Usa, Inc open?

T-Mobile Usa, Inc is closed now. It will open tomorrow at 9:00 a.m. 

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