T-Mobile Authorized Retailer

Marie 

on Google

a month ago

This place is such a horrible place. They will tell you that you must purchase 2 items to upgrade a phone, per Tmobile rule. So I always had to purchase, every year, when I upgraded to a new phone, 2 new items, like a charger or a case that I don't need. Not to mention overpriced. I called Tmobile and there is no such policy. I now go to a different store and they are so so so wonderful. For the first time in 8 years I was able to get a new phone without having to buy other unneeded stuffs. This Sherman Oaks just stole money... read more

Yuliia Boreiko 

on Google

5 months ago

I would like to express my sincere gratitude to Diana from the T-Mobile store for her outstanding service. She helped me transfer to a new account while keeping my phone number, and although the process was long and complicated, she handled everything with patience, professionalism, and a truly friendly attitude. Diana guided me through each step and made sure everything was done correctly — I would not have been able to manage it without her. Thank you, Diana, for your dedication, support, and exceptional customer service. ... read more