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T-Mobile Authorized Retailer

3.8

About this business

Location details

363 3rd St San Rafael, San Rafael, CA, 94901, United States

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WeekdayScheduleStatus
Mon09:00 a.m. to 8:00 p.m.
Tue09:00 a.m. to 8:00 p.m.
Wed09:00 a.m. to 8:00 p.m.
Thu09:00 a.m. to 8:00 p.m.
Fri09:00 a.m. to 8:00 p.m.
Sat09:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.8158 reviews
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eduardo contreras's profile image
eduardo contreras 
4 weeks ago

Pesimo servicio, en especial de esa chica damaris, lleve mi equipo para cambio por aseguransa y se negó incluso a atenderme, pésimo servicio al cliente, incluso me saco a mi y a mi familia con seguridad llevo 26 años con la compañía y se me hace una falta de respeto, no les recomiendo ir a esa tienda 

Yaquelyn Hernandez's profile image
Yaquelyn Hernandez 
2 months ago

Muy mal servicio no recomiendo esa companilla fui adejar un equipo es buen estado y sale que ayi lo dañaron y hoy me lo kiere cobrar de paso los que trabajan ayi dise una cosas y otro otra cosas es algo que no me parese bien nose para que tienen persona asi nomas asen para la cosas mal para que a uno le cobren y cuando uno le dise hablen con su personal de t Mobil no kiere hablar con ellos al servicio al cliente porque saben que asen mal trabajo si el personal al cliente ellos mismos disen que uno le pase para que hablen y n... read more

Elyssa Loffredi's profile image
Elyssa Loffredi 
2 months ago

DO NOT GO HERE. GO TO PETALUMA INSTEAD. We came in to get a trade-in upgrade. We thought we were due for $900 off one phone and $630 off another phone. The girl said we were not eligible for this, and went into the back for 25 minutes only to come out and say we would owe $350 on our bill !!! We left and immediately went to the Petaluma location and we were Surpised to learn that ACTUALLY I was due for an $1100 upgrade and my sister was due for an $830 upgrade!!! and our bill only increased $20 a month. For brand new 1phone ... read more

Karsten Hohage's profile image
Karsten Hohage 
2 months ago

Awesome! After AT&T and Verizon turned me down to put a physical SIM card into an old iPhone 7. I was successful here and the service was great. Thank you, Deborah. 

Ani Mukoyan's profile image
Ani Mukoyan 
3 months ago

Very unprofessional, slow and rude staff. They can't manage the line. They chat with the visitors for hours. Don't recommend any to go to this location. 

Frequently asked questions about T-Mobile Authorized Retailer

How is T-Mobile Authorized Retailer rated?

T-Mobile Authorized Retailer has a 3.8 star rating with 158 reviews. 

When is T-Mobile Authorized Retailer open?

T-Mobile Authorized Retailer is closed now. It will open tomorrow at 11:00 a.m. 

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