This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
T-Mobile
- Mobile Phones
- Leominster, MA
About this business
Location details
100 Commercial Rd, Leominster, MA, 01453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I don't typically go out of my way to write these reviews, but I had to make an exception. For context, my dad has 5 lines on his account (has had it for 24 years now), and he lost the phone for one of his lines. One of the 5 lines is mine, and we agreed that I should upgrade my phone and give him my current phone to replace the one he lost. When we arrived to the store, the customer service rep (I won't name drop but if you're reading this, you know who you are) did not understand our request after explaining to him multipl... read more
Sweet young man, however he took our information went into a back room and left us there for a half hour. He was not honoring the clearly stated exchange. Try to convince me to change the plan. Went to the back room again and left us there for another 20 minutes until I knocked on the door. Needless to saybwenwalkednout with no phone.
Bad customer service!!!
I came to this retailer to switch from Verizon. Pretty much everything that could go wrong did but mostly through a comedy of errors. I was offered a 2-week free trial of internet, t-mobil billing department charged me. Within two days my application for a trade-in premotion was denied, but they hadn't even send me the return box with prepaid postage. It was one problem after another. At this store, my situation was elevated directly to the manager immediately and she repeatedly went to bat for me. She used their internal ph... read more
I had a mixed experience at this T-Mobile store today. I asked an employee who speaks Spanish if the iPhone 17 Pro was available because there were several customers waiting, and I wanted to know if it was worth waiting. She told me she was helping another customer and did not answer my question. A simple yes or no would have taken only a few seconds and helped me decide whether to stay. Her response felt dismissive. After waiting about 30 minutes, I asked a young male employee who was very gentle, polite, and professional. ... read more
Frequently asked questions about T-Mobile
How is T-Mobile rated?
T-Mobile has a 3.2 star rating with 71 reviews.
When is T-Mobile open?
T-Mobile is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com