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T-Mobile

3.9

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Location details

2764 Plank Rd Altoona, #A31, Altoona, PA, 16601, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
3.991 reviews
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No name Given's profile image
No name Given 
4 months ago

I was looking to upgrade my phone from a different carrier, walked in and after being told with my trade in and the promotion for being a new customer that I would receive the phone for free. 3 months forward I’m paying for the phone service and the phone. I’ve called t-mobile many times with no help, the service sucks. I would stay away from this store at all costs, sure wish I did. You talk to anyone it’s like they don’t care because there are a hundred more people that will replace you if you leave. So I guess I’m going t... read more

Bruce Makin's profile image
Bruce Makin 
4 years ago

The customer service was very courteous and professional. The T-Mobile system to port the phones was a headache! She called a CS Rep who said our plan was not in existence but with another Rep it was and then it takes a day to get the one we wanted. So always plan to spend more time there then you think. 

Jenny Meadows's profile image
Jenny Meadows 
a month ago

I got a new phone and Cheri at T mobile was a huge help. Recommend coming here. Nice, helpful and friendly. 

Garette Brua's profile image
Garette Brua 
2 weeks ago

53 minutes and counting sitting in here waiting to be serviced and the store is also dirty as hell and has dead wasp lying in the corner mise well go to the Sam’s club place across the street 

Samantha Knepp's profile image
Samantha Knepp 
10 months ago

I went into this store to try to get an Apple Watch. I told the guy, Abdulah, that I wanted a series 10. So, he goes in the back and gets one. Rings me out and sends me on my way. I drive all the way home, only to find out he has given me an SE gen 2 instead of what I asked for. So I drive back to their store and they have the audacity to charge me a restocking fee, for something that wasn’t even my fault. It was literally less than 3 hours from when I was in there the first time. Now their customer service person is a... read more

Frequently asked questions about T-Mobile

How is T-Mobile rated?

T-Mobile has a 3.9 star rating with 91 reviews. 

When is T-Mobile open?

T-Mobile is open now. It will close at 8:00 p.m.  

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