T-Mobile

Hector Heredia roman 

on Google

3 months ago

This worker named McKenzie. Is extremely is rude. Talked over my wife and me. We brought the Samsung s 26 ultra. Paid off both phones and was told that we would only have to pay $50 more on our phone plan. Received a bill for 319. Over 100 more. Was told by T-Mobile that the store was in the wrong but that we would have to go in to the store. We did this was giving the explanation that T-Mobile has to separate customers services. One tells us one thing but that we are told something us. Was told again that we were wrong. Com... read more

Graham M 

on Google

2 months ago

Absolutely garbage service. After US Cellular merger left us without service, we went in to get an additional sim. I have a temporary license which should have been fine for identification..but they have to scan it? Are you kidding me?? I have no service with thos crappy company and now cant get help resoring my service until apparently my "physical id" is here. Switching service providers. Everything since this merger has been nothing but issues and the people at the store are absolutely zero help.. with an acceptable form... read more

Wade Kann 

on Google

2 months ago

Came in with my phone acting up they took care of me In and out with a new phone in under 40 min this store is the best tmobile I have ever been too, the manager of this store really knows his stuff would recommend this store before any other wireless phone store for sure 

Bruce Makin 

on Google

5 years ago

The customer service was very courteous and professional. The T-Mobile system to port the phones was a headache! She called a CS Rep who said our plan was not in existence but with another Rep it was and then it takes a day to get the one we wanted. So always plan to spend more time there then you think. 

Kiyru Sylius 

on Google

2 months ago

Store wouldn't allow a screen protector replacement while on payment arrangement. This authorized retailer doesn't follow the rules of the road and won't assist you correctly. I've been to other stores and had it done while on a payment arrangement the entire time I've been with Tmobile.