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T-Mobile
- Mobile Phones
- Phoenix, AZ
About this business
Specialties We're not like other wireless carriers. We're breaking the old rules of wireless with no annual service contracts, no overages and no surprises on your monthly bill all on America's best unlimited network. T-Mobile's network now ranks #1 in 4G LTE speed and availability. Now get Netflix on us and binge all your Netflix favorites at no extra charge when you have 2+ lines of T-Mobile ONE. Stay connected in the air and abroad with free in-flight texting and 1 hour of data on Gogo enabled flights and talk and text in... read more
Location details
12228 N Cave Creek Rd, Ste 112, Phoenix, AZ, 85022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
WORST CUSTOMER SERVICE EVER if you want to be treated like you are bothering them to do their jobs here is your spot. If you want to be lied to and sent to other stores this place is great. Raleigh is especially rude and exceptionally good at being bad at her job.
I've had acceptable service here before. But not today. Went in late afternoon because automatic time on my phone was an hour off (due to the change to daylight savings time everywhere but AZ). Surely t-mobile knows AZ doesn't change, right? I thought someone here might know a setting to fix it. The 2 girls there didn't have a clue, nor did they pretend to care. I can set the correct time manually but that's not what I was after. Maybe next time...
People in this store are lazy. Brought my trade-in phone into store to send back as it was an option when I ordered online. Online it clearly says, if you don't have a printer or a box, bring it to the store. The guy in the store was too lazy to print the sticker, find a box, and take my phone. Now I got to go buy a printer and find a box and do it myself. So much for customer service.
One had no knowledge. Another did .
Karen was extremely patient and gave me excellent service
Frequently asked questions about T-Mobile
How is T-Mobile rated?
T-Mobile has a 4.2 star rating with 106 reviews.
When is T-Mobile open?
T-Mobile is closed now. It will open tomorrow at 10:00 a.m.
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