Azazel Ariana on Facebook
4 years ago
03/14/2017, 13:19 PM
Brought my phone in and asked the lady if she could help me fix my phone as it stopped my data for some reason.
She specifically said "We don't fix phones or solve issues here. I don't want to pick up your phone because I might break it. Call tech support."
I obviously couldn't call tech support as my phone didn't work!!
I asked to speak to the manager and they told me no.
My boyfriend Googled the issue on T-MOBILE'S OWN WEBSITE, and fixed it in less than 45 seconds. What the heck?
Please train your team to know the phone.
Terrible terrible service.