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Swimart Hope Island
- Home Services
- Hope Island, QLD
About this business
Location details
SHOP 6A/331 Hope Island Rd, Hope Island, QLD, 4212, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:30 p.m. | |
| Sun | 9:00 a.m. to 12:30 p.m. |
I can see why they insist on getting a credit card detail before doing anything. Looking at reviews in last 2 years, I should have read them before asking for a service. I was quoted 270 for a spa service, which they went, filled the spa and said it's not working and quoted me for repair price. Then charged my credit card 210 for doing this without telling me or providing itemised invoice .
Beware of this pool shop!. Both the wife and husband have no idea about servicing pools. Their technicians don't service as qouted. First service was great as im assuming I was on site but it went downhill from there. Only 3 services in and the technician spent a total of 8 mins "servicing" the pool. The qoute was for a detailed brush of walls and floor to maintain cleanliness and calcium build of atleast half hr service, tech came and went from my house in less than 10 min which the security cameras have recorded. Tried to ... read more
Hi team, I don't usually like to leave negative feedback, but when I was asked to carry 60 kilos of pool salt back to my car all by myself because all your women in the store couldn't help me carry it after I bought them , next time please tell me that upfront. I really struggled with that weight and if your selling heavy things perhaps you should have a male staff around to help. Even my 11 year old son offered to carry a bag which I thought was ridiculous ! I've bought a lot of stuff from this store but after today, I'm ne... read more
I called them to book a regular service for our pool. However the lady who is the receptionist was really unfriendly and very rude. She said I can't book an appointment with our technician who is coming to our house regularly because he is very busy. so I asked her please book for us when he is available anytime. However she said she can't book with this guy because she doesn't know when he is available in future. Then, she hang up the phone because she is busy and have a client in front of her. just shocking service. I neve... read more
Went to Swimart Hope Island today to ask for a chlorine bomb for our pool as our pipe has been broken for a week and has just been fixed. The women their said there is no such thing as a pool chlorine bomb which my husband does purchase from Bunnings. I told her I need to bomb the pool with chlorine and needed two bags of salt, she said that the whole of the Gold Coast had a shortage of salt and I wouldn't be able to get it any where. I also asked her to test my spa water and she told me there was way too much chlorine which... read more
Frequently asked questions about Swimart Hope Island
How is Swimart Hope Island rated?
Swimart Hope Island has a 4 star rating with 65 reviews.
When is Swimart Hope Island open?
Swimart Hope Island is open now. It will close at 5:00 p.m.
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