Swarovski

e v 

on Google

3 months ago

Was talking with an associate and mid-conversation, she turned around to answer another customers request, and completely ignored me to assist them. First experience here, so just left for Pandora instead. 

Charlotte Serazio 

on Google

5 months ago

I was looking for a certain retired bracelet about a month ago and contacted the Store Manager, Jeannie, via the phone and she was of great assistance to me in keeping me informed as to when the bracelet would arrive at her location. This was a good month before it would be there. She promised to notify me as soon as it came in the store and followed up when it did arrive. Jeannie was wonderful in handling the entire transaction and taking the order over the phone as well as promptly shipping it out to me in a very well pack... read more

Osama Elshiekh 

on Google

10 months ago

This store is a complete embarrassment to the Swarovski global brand. We have shopped in Swarovski outlets across the world, and we have never seen such a disrespectful customer experience. Not only did the manager (Jeannie) create a dreadful buying experience by failing to help in finding matching boxes for our 350$+ purchase , she created unnecessary obstacles to prevent us from returning the item. We understand that every store has its processes, however she was extremely rude and disrespectful to my wife and I. Her tone ... read more