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Swagman HQ
- Recreation
- Penticton, BC
About this business
Ride, paddle, explore: seek your adventure. That philosophy was the intention of founders Jim and Jan Morris who saw an opportunity to create a better way to transport your bike back in the early 90’s. Swagman was one of the first companies worldwide to design and market a hitch style bike rack. Over the years, that small bike rack company based in the Okanagan Valley of British Columbia grew to include numerous other ground breaking designs in the North American Bicycle, RV and Automobile markets.
Location details
1880 Government St, Penticton, BC, V2A 7J1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have owned a couple Swagman products and have put them to the test through the years. This spring after securing a Bike rack to the roof of my car I had noticed a damaged portion of the plastic insert where the carriage bolt sits. Contacted Swagman to see if this is a part they sell, and Jacqueline in customer support had gone the extra mile to locate this non-stocked hardware piece and ship it out quickly. Very impressed with the communication and how prompt their support department is. The next time I need a new rack it ... read more
The response and expertise of the support team (Jacqueline) has been amazing. Certainly shows I made a great decision owning a Swagman product, and certainly shows that customer service and satisfaction is top on the list of Swagman’s business model. Thank You
Honestly one of the best ordering experiences I’ve had since the dawn of ordering things online. Rivals Amazon Prime. Ordered a 4 Bike Titan Rack over the long weekend, not expecting to see it for a week or so. Order shipped 2nd July, Arrived 3rd July. No issues whatsoever. 100% Recommend.
I bought a bike rack and accessories from Swagman and had a minor issue with a part fitting properly. I went to the warehouse and the issue was solved immediately. Awesome customer service. Highly recommended.
Called about a potential warranty issue about my bike rack. They were very friendly and helpful. I received the parts required in one day from Penticton to Calgary. Awesome customer service!!
Frequently asked questions about Swagman HQ
How is Swagman HQ rated?
Swagman HQ has a 4.4 star rating with 38 reviews.
When is Swagman HQ open?
Swagman HQ is closed now. It will open on Monday at 7:30 a.m.
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