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Swagman HQ

4.4

About this business

Ride, paddle, explore: seek your adventure. That philosophy was the intention of founders Jim and Jan Morris who saw an opportunity to create a better way to transport your bike back in the early 90’s. Swagman was one of the first companies worldwide to design and market a hitch style bike rack. Over the years, that small bike rack company based in the Okanagan Valley of British Columbia grew to include numerous other ground breaking designs in the North American Bicycle, RV and Automobile markets. 

Location details

1880 Government St, Penticton, BC, V2A 7J1, Canada

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WeekdayScheduleStatus
Mon7:30 a.m. to 4:30 p.m.
Tue7:30 a.m. to 4:30 p.m.
Wed7:30 a.m. to 4:30 p.m.
Thu7:30 a.m. to 4:30 p.m.
Fri7:30 a.m. to 4:30 p.m.
SatClosed
SunClosed
4.434 reviews
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Dan McKenzie's profile image
Dan McKenzie 
5 months ago

Called about a potential warranty issue about my bike rack. They were very friendly and helpful. I received the parts required in one day from Penticton to Calgary. Awesome customer service!! 

Tom Seifert's profile image
Tom Seifert 
11 months ago

Ordered a sale item and it arrived next day. Amazing service! 

R MD's profile image
a year ago

Had a problem with E-ride in Kelowna re bike rack. Swagman came to my rescue. Special shout outs to: Jacqueline who worked with me, gathered, and forwarded the info; Russell who expedited and approved my replacement; and Ryan who exchanged racks and answered my questions. Fantastic customer service! 

Farzad Dana's profile image
Farzad Dana 
a year ago

I used the bike racks for the first time for a long distance. A short hook and a knob fell after the bikes were no longer on the bike racks. Although I did not lock the hook, I do not think it is mandatory to always lock them. I didn't know I had to lock the hook once it's not in use, and I couldn't find any instructions in the manual. Due to incomplete instructions in the manual, I must pay $78 plus tax. I was told you shall lock the hooks once they are not in use and the warranty does not cover it. 

Art Stuivenberg's profile image
Art Stuivenberg 
a year ago

I had a part break on my Dispatch bike rack that was 4 years old. I called to buy a replacement part. Russell was very helpful and 2 days later the part arrived and it was covered under warranty. Thanks Swagman. 

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Frequently asked questions about Swagman HQ

How is Swagman HQ rated?

Swagman HQ has a 4.4 star rating with 34 reviews. 

When is Swagman HQ open?

Swagman HQ is closed now. It will open at 7:30 a.m. 

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