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SVS Vision Optical Centers
- Laser Eye Surgery/Lasik
- Edgemont Park, MI
About this business
SVS Vision is an eyewear retailer providing a large selection of American-made eyeglasses, top designer frames and contact lenses. SVS Vision offers outstanding eye care with a 45-day ‘Gotta Love ‘Em’ Guarantee that provides their customers with peace of mind.
Location details
5857 W Saginaw Hwy, Edgemont Park, MI, 48917, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I would not recommend SVS Vision to anyone. I chose a frame and a lens through them and was never told they were not compatible. The lenses popped out over and over, and when I took them back they told me it was because they were not compatible and didn't fit together like they should. SVS refused to do anything about it. How can you sell a customer a faulty product, admit to it, and then not fix it? Literally the WORST customer service I have ever dealt with.
Extremely unprofessional, pushy, horrible customer service. Provided the wrong information to my face and then we sat down to run through insurance and they told me completely different information 5 minutes later. I also told them twice that my husband was not getting glasses and they still called my insurance to get his prescription released. Completely lost 4 customers ready to purchase frames. Unbelievable.
Business response:
Hi Keith, thank you for taking the time to provide this feedback. I am sorry to hear that you did not have a positive experience. Please know that we are committed to providing a positive experience to everyone that steps into an SVS Vision. If you could please direct Facebook Message the best phone number to contact you, I will pass this along to our Customer Service Department who will investigate the matter completely. Thank you.
30 minute wait just to get glasses screw fixed. Poor customer service.
Frequently asked questions about SVS Vision Optical Centers
How is SVS Vision Optical Centers rated?
SVS Vision Optical Centers has a 4.7 star rating with 312 reviews.
When is SVS Vision Optical Centers open?
SVS Vision Optical Centers is closed now. It will open at 9:00 a.m.
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