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Suttle Motors Service Department
- Other
- Newport News, VA
About this business
Location details
12525 Jefferson Ave, Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is at least the 3rd time I’ve taken my Acadia to this GMC and I continue to be disappointed by Rhonda and by extension the Gold team but mostly Rhonda. Every time I have gone, Rhonda acts as if she doesn’t have time to give you basic information about your car or you are bothering her. Each time I have to call and find out what is going on with my car. Rhonda’s communication is terrible- as if they can just keep your car for days without any communication of what is going on or how long they need to keep it. I dropped m... read more
"22AUG25 Update: Jim replied very nicely and professionally about their policy on appointments and I appreciate it, but bottom line is I wasted my time and ended up doing the oil change myself. Will probably delete this post in the near future, but would like to inform others about what happened there only a couple of weeks ago. Needless to say, if I decide to buy a newer GMC in the 4 years I plan on living in this area it won't be at this dealership. Upgraded to 2 stars for at least trying to make it right." Showed up witho... read more
Very disappointing! Visited the service dept for my last oil change that was part of the warranty (to which was confirmed 10k miles ago by Perry) only to be rebuffed and told that I don’t have any oil changes remaining. I reminded him that he told me “I have two more left”. This was supposed to be the second which he refused. His response was “if I told you that…I’m sorry”. And, then he told me that an oil change was $140. CRAZY! Such a small thing for Suttle. I didn’t want to taint the image of Suttle, but when this happene... read more
Did the oil change and tire rotation here. They didn't record it in carfax properly.
Mike in sales is the best..Customer needs come first
Frequently asked questions about Suttle Motors Service Department
How is Suttle Motors Service Department rated?
Suttle Motors Service Department has a 4.2 star rating with 47 reviews.
When is Suttle Motors Service Department open?
Suttle Motors Service Department is open now. It will close at 5:30 p.m.
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