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Susan's Auto Wash

3.1

About this business

Location details

2600 Prairie Crossing Dr, Springfield, IL, 62711, United States

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3.134 reviews
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Shawn Frawley's profile image
Shawn Frawley 
on Google
a month ago

Just went to clean run my truck through the wash. I have a subscription and there was a sign that subscribers didn't have access at this time. There were no notifications, i come from a little distance away. I went ahead and paid to run it through. It did a horrible job. I noticed in the last year it has not been doing a good job, if they are even working. The new payment pedestals, I couldn't even reach because they were so low. 

Natalie Heard's profile image
Natalie Heard 
on Google
2 months ago

Mediocre car wash, doesn’t accept cash anymore. Came there for the free vacuum however using thr trash can was free, only one vacuum had a hose. Waste of time 

zack j's profile image
zack j 
on Google
3 months ago

Absolutely a waste of money and time… If you like to get debated on why there is nobody to help you or answer your questions, Susan’s auto is the place to go!! Not only will it scratch your car. You’ll have billing problems that they can’t fix because the system is old… Need a car wash? You should prob go to a better company that has employees that you can talk too and actually known what is going on. 

Teresa Hennings's profile image
Teresa Hennings 
on Google
4 months ago

The bugs are starting to hit the car. The wash did not get them off even my windshield or front of the car. My brother said that is because it is touchless. 

Brian Moulton's profile image
Brian Moulton 
on Google
5 months ago

Long lines due to a bay being down for weeks, the "bug wash" scrubber bin was dry even though there were several employees on site...this used to be a solid car wash, but the overall quality has declined significantly over the past year 

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Frequently asked questions about Susan's Auto Wash

How is Susan's Auto Wash rated?

Susan's Auto Wash has a 3.1 star rating with 34 reviews. 

When is Susan's Auto Wash open?

Susan's Auto Wash is open now. It is open 24/7. 

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