SureStay Plus by Best Western Plano

candice scott 

on Google

2 days ago

I booked this place for a weekend stay on booking.com. I was told there was a free cancellation up to 24 hours befor my stay and a one day fee for a cancellation afterwards. This was also published by booking.coms site which allowed me to cancel for the cost of one day ~$89. I canceled the day of the reservation and was told I would be charged $89. Instead I was charged the cost of the entire reservation and neither booking.com nor the hotel would do anything about it. The hotel pretended they never received a cancellation a... read more

Donna Vital 

on Google

a week ago

Edit for response: (I was not promptly helped. I was told that I had to go down to get the towels and the toilet paper.) My review is accurate and unbiased. This was my experience with the hotel. I do understand that you may not like what I had to say, but unless you take these reviews seriously and make changes, nothing will improve. The only positive to this trip was the sweet Mexican lady that was in charge of breakfast during the week. She made the stay bearable. Other than that, it was not a good stay. The second floor ... read more

Destiny Annmarie 

on Google

2 weeks ago

This hotel does not seem like it is in the pictures. When I got there the sheets were dirty, curtains were dirty, broken light, microwave was filthy, dead bugs in the closet, , the front desk person had an attitude because I asked to change the room. Which did not make a difference because it was still the same. I ended up leaving the hotel and the front desk lady name mehak. This was the worst experience I had with any hotel. they are liars saying I stayed in fo 3-4 hours when it was an hour an a half while being on the pho... read more

Hiba Mahmood 

on Google

a month ago

I never leave reviews but I’m genuinely appalled. The lobby smells its own kind of stink, the elevator stinks, the hallways stink, the room stinks, everything STINKS! The bed has stains on it, not sure if it’s feces or something more sinister but it’s disgusting. Please don’t book!