SureStay By Best Western Rossland Red Mountain

Chad Peterson 

on Google

a week ago

Short review: bed bugs. I'd never actually seen one until my attempted stay here - when 10 minutes after arriving my wife shrieked and asked, "is that a bed bug?" Not knowing, I googled the little fella and sure enough it was. I collected the bug and returned to the front desk where the staff member was rather nonchalant about it (not that he could've done much). I simply indicated that I had no desire to stay - where there is one, there is almost guaranteed to be more. Additionally, the room a very dank a musty smell and we... read more

Talia Rose 

on Google

2 weeks ago

Our rooms were disgusting. They were so dirty. One room had blood soaked through to the bottom sheets. One staff said the housekeeping person probably sprayed the stain and it soaked through and then he forgot about it. It was still quite wet. Why not change the entire thing instead of trying to spot clean??? So gross. We brought cleaning supplies to do our own cleaning. Hair in the sink, bathtub, clumps of hair on the bathtub walls, toilet, back of bed on the ledge of the wall. Stinky putrid smell, maybe the carpets??? Dirt... read more

Tasha 

on Google

a month ago

Really lovely staff, who accommodated our request for a late checkout. The rooms and beds were comfortable with a large TV which was nice. We enjoyed relaxing in the hot tub on the deck as well. Great place!