Support Plus

J. JG 

on Google

9 months ago

Gave one star but no stars would be given if I could do that. My pay option was charged more than in my Support Plus cart. I was informed of the change in billed amount by my pay option. Never received a confirmation email with invoice from Support Plus (SP). Called SP; told system was down so call back in an hour. Called back. Vendor said a glitch in system caused discount to drop causing incorrect billing. Had to provide discount code. Told my pay option would be credited; correct amount to be credited was stated yet pay o... read more

Terri Palazotto 

on Google

2 years ago

I would give their customer service the lowest review. Rude, short attention span and questionable knowledge. I was shipped adult diapers. I didn’t order adult diapers. The wrong order was sent. Called customer service they said they will send me my correct order. They sent me the wrong order again. Called customer service and got hung up 3 times. Called to speak to Supervisor and she hung up on me! NEVER AGAIN. The worst customer service I have ever had to deal with. 

Elena Illescas 

on Google

2 years ago

Terrible service! I ordered 2 packages of bibs, and I paid extra $31.98 for expedited delivery because I needed the bibs urgently. No only they did not come on time, I got the wrong product. I got 2 back pain belts. When I called to complain and ask for the money of the expedited shipping back because I didn’t get what I paid for, I was put on hold and then disconnected without explanation. 

Cynthia Campbell 

on Google

3 years ago

I ordered compression socks in beige. Simple, woman’s sock ,$44.99, not cheap, 3 of them. I got sock soft knit men’s socks in Navy. Completely wrong, not even close. I call customer support and the girl who answered seemed like she was outside, I think she dropped the phone, asked me why I called then I got hung up on. The second lady told me I have to call back because their computers are down. They don’t even answer the call with the name of the business. Who is training them? Apparently it’s going to take some time and ef... read more