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SunTrust
- Banks
- Raleigh, NC
About this business
SunTrust provides deposit, credit, investment services to retail, business clients. Our affiliates provide mortgage banking, asset management, securities brokerage, insurance & capital market services.
Location details
411 Fayetteville St #108, Ste 108, Raleigh, NC, 27601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Truist has repeatedly failed to process documents I provided to correct a tax error that lead to an $800 increase in my monthly bill. Despite my best efforts to stay on them and encourage them to succeed every step of the way, they have continuously improperly handled my request and failed to adjust my escrow payment based on my corrected county tax documents. I am now considering selling some investments to pay off the mortgage in full, for the sole reason of no longer having any trust in Truist.
Ashley Dornemann ! Very good
Truist has risen to a level of either IT process/systems incompetence or human error (or both). See attached document showing emails going on since Feb 2024 of having provided insurance policy declaration as proof of insurance as requested by Truist. I have been wrongly charged $739 of a Forced Policy Placement that should have been incurred because I (and my insurance company have repeatedly provided asked for proof of insurance). This is never going to stop at this point. I will not provide the same information because the... read more
This Institution should seriously look at how they staff their banks. Waiting in lines for almost an hour is beyond crazy. There is always just one or two reps helping out always in any of the locations I go in. With 10 plus people always waiting. They don't allow overtime even though it's clearly needed and you can tell they don't really care about the employees or what they have to go through.
800 number told me to call my local branch and my local branch kept transferring me to the 800 number without even listening to what I had to ask. Stuff here must be the laziest. Can’t believe they are not fired yet. Changing banks ASAP!
Frequently asked questions about SunTrust
How is SunTrust rated?
SunTrust has a 1.9 star rating with 18 reviews.
When is SunTrust open?
SunTrust is open now. It will close at 5:00 p.m.
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