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Suntrup Nissan Parts Center
- Automotive
- St. Louis, MO
About this business
Specialties: The Suntrup family have been servicing and selling cars since 1957 for the St Louis area. Bill Suntrup started the first dealership in the 1960s and a decade later his brother, Don Suntrup, began working in the automotive business. From there, the family involvement in the industry blossomed. Among the grown children of both Bill and Don, there are more than 20 additional family members employed in the Suntrup Automotive Group. Bill's children, Chris and Tom are partners in Suntrup West County Volvo and Tom is P... read more
Location details
6000 S Lindbergh Blvd, St. Louis, MO, 63123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a car from Suntrup Volkswagen specifically because we were told it came with a solid warranty and peace of mindthat if anything went wrong, getting it serviced would be easy and hassle-free. That has not been our experience at all.Even basic oil changes have required calling months in advance. Now that were dealing with an actual issue that needs attention, were being told the soonest they can even look at it is 10 days from now. Their best advice? Get a rental car until then.The whole point of buying this expen... read more
I just brought a car tgere 30 days ago and it cought on fire and told me to have my insurance deal with it y should I do That i have a warranty and they should turn it into there insurance company
Business response:
Mr. Pashia We are truly sorry to hear about what happened, and we understand how frustrating and concerning this situation must be for you. While the issue you're experiencing would typically be handled through your insurance, we want to assure you that we are here to support you in any way we can. Although the warranty covers certain aspects of the vehicle, issues like fires generally fall under insurance claims. However, we are more than happy to help you explore options for a replacement vehicle and make this process as... read more
They treaten to sue me over 2k because they messed up the paperwork OF A CAR I JUST BOUGHT FROM THEM A month prior. ***** ****** is scam artiest this place is a scam. And should be avoided at all costs.
Business response:
I am sorry that you had a bad sales experience. I do not show any purchase since 2022. is that what you are referring or is there something more recent you would like us to look into? If this is the purchase please call Billy Willis at Nissan . The number we have on file is not a working number.
DO NOT BUY A CAR FOR THIS DEALERSHIP!!!! I purchased a car from this dealership a year ago and ever since i bought the car it has given me issues. I hadnt even had the car for 24 hrs before my engine light came on, I brought it back to them and they claimed they fixed a thermostat but they never did because now the car is having engine issues due to their being no thermostat. Not only that, the car has needed a new radiator and the fluids where black when I purchased the vehicle which shows the dealership didnt even bother t... read more
Business response:
Thank you for speaking with me about the engine issue you've been experiencing with your car. I appreciate your patience and understanding as we work to resolve this matter promptly.Our team is currently reviewing the details of our conversation to determine the best course of action to address the problem with your engine. We will be in touch shortly with an update on the next steps. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us.***********************
Very disappointed with dealership and sales people! Sold me a used SUV with BAD tires! I tried to get them to replace but stated tires passed inspection. Took to two other car places they said who sold you that car with those tires! (Tire center was appalled that I drove off with them.) Car was not ready to be sold BAD smoke smell and **** in windshield. ********** was replaced by them 3 weeks later.Sales person acted like I was doing him a favor by buying the car. Stating if I ask for new tires and windshield replacement wo... read more
Business response:
I am so sorry to hear that you had a bad buying experience. The vehicle your purchased was preowned but it went through a certified preowned vehicle inspection. The star in the windshield had been repaired and did pass the Nissan certification. However we did agree to replace it per your request at the time of the sale. I am sorry for the delay. The tires did pass the certification which is 5/32 - 8/32 on each tire .Meaning that had to have at minimum 1/2 the thread left. The interest rate is just the current rate and very c... read more
Beware when dealing with the finance person. They will scam you and not tell you they are adding on a bunch of c*** DO NOT GET ANY OF IT. Especially the *** insurance which they will push because they get a cut. When you actually do need to file a *** claim because your car was stolen or totaled, it will be a nightmare and be prepared to wait months to get paid. They will drag it on forever. The person will tell you their *** insurance is "better." Again, a scam. Their finance person also performed 8 hard inquiries which hur... read more
Business response:
We are terribly sorry for your experience. We thought we knew who you were but the name is not the same .We have tried to email with the address provided with no success. I can only assume you were mistaken?If not please reach out to **** the Finance manager at ************************************** to hopefully resolve any issues.Thanks
Sales rep continued to text/call/send vehicle options for over 6 months. I actually complimented his relentless tenacity. Finally I agree to come in.-possibly 5k down which I had in hand -Credit score of 62O+ &-almost zero debt -vehicle ready & running out front. We sit down for 2 min at his desk & then take off. I had to drive as he couldnt drive a stick. Agreed on the vehicle.Back to his ********* proceeds to type in some personal info to Fill out the test drive waiver and start the purchase process. Still no exact price o... read more
Business response:
We are very sorry that the experience was not to your satisfaction. We did all that we could to make a puchase happen for you. There is nothing we would not do the exact same way if doing it again.We were able to get a loan with $7,700 down and a $2200 Lender FeeVery close to the $10,000 **** (The OLD Lady) said it would probably require. You are mistaken about Your credit score being a 620+ Out of the three pulled none even hit 600.With all this said, I would stand behind my decision to sell you thecar if you acquired your ... read more
Bought a 2020 Nissan Rogue Sport March 17, 2023.After numerous failed attempts, I still have no Title.
Business response:
****, we are sorry that this has taken so long. Sounds like the title will be in your hands by the end of the day tomorrow. Please let us know if there is anything we can do to make up for the delay. We will be including an extra key .********************* Sales Directer
I purchased a Used 2020 Murano. I was told I needed to put down $500.00 to be put in the 2020 Murano. I have signed paperwork of the purchase with the $500 I was told needed down.. After two months I received a call from Suntrup asking me to return the car because I couldn't afford it and the bank didn't approve the car. I returned the car and was told I would be receiving my $500.00 back in a week. I'm wanting to know why I had to return my car? I want to know how I drove off car lot. Why did I sign papers and given car key... read more
Business response:
*********, we are sorry that the car deal did not work out. Unfortunately, we have to send in all of the documents to the bank once we sign paperwork for them to verify all of the information. The bank looked at the pay check stubs and there were deductions that they took out of the income calculation. We can only go by the income you provide on the credit application and if the paycheck stubs look correct then we proceed with processing the paperwork. At the end of the deal, the bank is holding the loan and they go through ... read more
Frequently asked questions about Suntrup Nissan Parts Center
How is Suntrup Nissan Parts Center rated?
Suntrup Nissan Parts Center has a 1.4 star rating with 22 reviews.
When is Suntrup Nissan Parts Center open?
Suntrup Nissan Parts Center is open now. It will close at 6:00 p.m.
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