Sunset Ford of Waterloo

Ben Fredbloom 

on Google

6 days ago

Lonnie from the front desk at the service department was great. She gave me constant updates on a recall with parts on back order and a separate warranty claim. Lonnie made what could’ve been a frustrating situation into a stress free experience. Lonnie and the service techs really went the extra mile. Nothing but great experiences with the service team at Sunset Waterloo. 

Savannah Stellhorn 

on Google

a week ago

I had purchased a used vehicle from Sunset and was told the first oil change was complimentary. When I called to schedule the oil change I was told to drop off my car for an entire day. I called back for clarification if they could schedule an appointment time so I could wait for my oil change on location, she had told me she would check into it and call me back. I did not receive a call back but instead got a text that said my appointment had been rescheduled to the following Friday. I called to question this and was told "... read more

Darlene Kay SABO 

on Google

a week ago

Hats off to Waterloo Ford (JOHN Reese ) for their quick response in getting my 2025 Grand Jeep Cherokee pinstriped. Jose came over within 24 hrs of our first contact & literally had it completed in 30 mins or less. Jose was a professional man who takes pride in his work. Thanks guys for a quick & fabulous looking pinstripe 

Brian OWINGS 

on Google

2 weeks ago

Purchased a 2018 Ford edge from Sunset Ford Waterloo IL, Adrian was our salesman very nice and very helpful. We live an hour and a half from the dealership we purchased the car drove home and had a check engine light come on two days later. Contacted the dealership was told just to bring the car back and they would check it out. The car was A blue certified with a four month 4000 mile warranty. Come to find out the motor was bad , leaking antifreeze internally could’ve never been found if not thoroughly checked. Kyle Brewer ... read more

Sandy Malin 

on Google

2 weeks ago

Service manager doesn't know how to deal with the public, let alone how to speak to them. She ignores the phone, letting it ring ring ring and when she does answer it, she hangs up on you multiple times after you start talking. Very rude, needs some classes on people skills or maybe it's just time to retire.