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Sunrise Landscaping and Tree Removal Service LLC
- Landscape Architects
- Lacey, WA
About this business
This company offers This company provides complete landscape installation and tree removal.
Location details
6325 Martin Way E, Lacey, WA, 98516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Sunrise did a great job with our irrigation and landscaping, however, in the process, they also broke our sewer line. This led to a $5,000 repair (Roto Rooter). When we contacted the owner (*****) about the repair costs, he literally went into a profanity laden tirade as he felt Roto Rooter was overcharging us. To ******* credit, he did speak with Roto Rooter and we were able to negotiate a lower repair cost. However, ***** never accepted responsibility for the sewer pipe. Instead, he suggested that we contact our insurance ... read more
Sunrise did a great job with our irrigation and landscaping, however, in the process, they also broke our sewer line. This led to a $5,000 repair (Roto Rooter). When we contacted the owner (*****) about the repair costs, he literally went into a profanity laden tirade as he felt Roto Rooter was overcharging us. To ******* credit, he did speak with Roto Rooter and we were able to negotiate a lower repair cost. However, ***** never accepted responsibility for the sewer pipe. Instead, he suggested that we contact our insurance ... read more
These guys are outstanding! They showed up on time, and took out 3 trees and some shrubs and bushes in about 15 minutes. I can't see any leftover stumps, they cleaned everything up and were a pleasure to work with. James, the lead communicated before and during really well. I literally couldn't be happier! Such an awesome experience from beginning to end. I can't wait to have them back next spring to help with our back yard. HIGHLY HIGHLY RECOMMENDED!
Business response:
Thanks *****It was a pleasure working with you. Have a safe and happy season. See you next year.
This company displays the worst customer service I have ever experienced with a landscaping company. (And I have several for rental properties so this isn't my first merry go round with them.) They came to my house and gave me a quote. A couple weeks later, I accepted the quote but was told I had to wait a month because they were busy. I agreed and called the week before the scheduled appointment. I was told that the appointment was set but he could not give me a time because he was not at his desk and would call me back. He... read more
Business response:
Sunrise is known for exceptional customer service. We are constantly complimented for excellent work, professional staff, and we offer a one year warranty. It sounds like we dropped the ball quite a bit on your project which is not a standard for us. We have hundreds of positive reviews on multiple sites and many sincere positive testimonials for reference in our office. Our deepest apologies on your project.
Frequently asked questions about Sunrise Landscaping and Tree Removal Service LLC
How is Sunrise Landscaping and Tree Removal Service LLC rated?
Sunrise Landscaping and Tree Removal Service LLC has a 4.4 star rating with 121 reviews.
When is Sunrise Landscaping and Tree Removal Service LLC open?
Sunrise Landscaping and Tree Removal Service LLC is closed now. It will open at 8:30 a.m.
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