Sunglass Hut at Macy's

NASEER SHAIK 

on Google

a year ago

I bought a pair of sunglasses as a gift, but when I tried to exchange them for a different product, my experience was awful. The store manager was incredibly rude and unhelpful. She falsely claimed that the sunglasses had been used many times and had scratches on them, even though there were no scratches at all—just as you can see in the photos. Despite my attempts to explain, she refused to help and kept insisting that nothing could be done. Her attitude was dismissive and unprofessional. As a store manager, she should be o... read more

Corey Wright 

on Google

a year ago

The cashier at the Sunglass Hut in Macy’s was very rude and unprofessional. I approached her at the register and asked, “Can I return a gift that I don’t need here?” She told me yes then began looking at the receipt and cleaning the glasses. Then she said, “I know this is a dumb question, but did you buy these glasses or are you returning them for someone else, it doesn’t matter I just have to ask.” I just looked at her confused and told her why I was returning the item and I explained to her that I have the card in file and... read more

Lori Breder 

on Google

4 years ago

Terrible experience, even after meeting mgr. NOT helpful, NOT professionals!. 

Lon Dillman 

on Google

4 years ago

The warranty is absolutely terrible 

Ilia Mici 

on Google

7 years ago

Great selection on sunglasses