Sundown Pools, Pool Repair and Pool Service

Ashley Livesay 

on Google

7 months ago

Not sure what happened but the communication on the owners end was not very good. He had us scheduled then called the next day to reschedule for an earlier time which was fine except he never wrote us in his book when HE rescheduled in turn he never arrived to his appointment that he scheduled. A few of us took the day off work to make sure he had access to the yard and he never showed and all we got was an I screwed that up and hung up on me. Very very unprofessional and not sure if we are going to even use this company as ... read more

Jeanne Vaile 

on Google

3 years ago

We had them install our pool 3 years ago. While installing our pool they completely DESTROYED our beautifully landscaped yard. It was an above-ground that was sunk and they left without filling in around the edges of the pool and didn't put the copper line around it. This of course was a much added cost which we weren't expecting. Had to come back several times due to install problems. Sometimes no-show. While installing they nicked our gas line to our house which we had to pay to repair. They cost us $6000 because they hit ... read more

Sharon Miserendino 

on Google

3 years ago

We had a leak in our pool liner about a month ago. Roger and Richard came out, detected the leak with the sonar equipment and patched the leak. Roger was very pleasant and even let me hear how the leak is detected, showed me where the leak was an where they usually occur. I've called them back a few other times just to ask questions because Roger was so knowledgeable. We seemed to be losing water and I was able to locate a NEW leak and have him come back to repair this one. Roger made time for me today and we chatted as he r... read more

Joe Chesser 

on Google

3 years ago

Had an install scheduled for May 19. Install date arrives, no call, no show. Tried calling several times with no answer. Finally received a text back that they would call later that evening or the next morning. Still waiting, and have not heard anything back from them since. Went back to the store I purchased the pool from and had to line up a new installer as Sundown has decided to stop returning calls. I wish them luck with this business model, but that is about all I will do. Would rather rate 0 stars, but this is the low... read more

Donna M Roberts 

on Google

3 years ago

If you want your pool repaired DON'T BOTHER CALLING SUNDOWN!! Ever since my new liner was put in (by them) it's been leaking. Was supposed to fix at end of last season, NO SHOW. I've had 8+ scheduled appointments since April 15th - guess what, all NO SHOWS! All I wanted was my pool repaired. They can be very pleasant and knowledgeable - IF THEY SHOW UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!