Sun Valley Massage Center

Molly McBride Lambright 

on Google

3 weeks ago

I am extremely disappointed with my recent experience with the spa at Sun Valley Lodge. My group had four massage appointments that were booked more than two months in advance for tomorrow. We had the email confirmation & received text confirmations again this morning. We just received a call from the spa & we’re told that due to a “glitch” with a new booking system, all four appointments had disappeared from their schedule and no services were available for us. While I understand that technology issues can happen, what matt... read more

S J 

on Google

a month ago

I rarely leave negative reviews, but this experience was unacceptable. I sat waiting for nearly 20 minutes while multiple servers walked right past me, looked directly at me, and never once acknowledged me or offered service. I went to the bar to ask if it was nice outside to eat lunch. After deciding to sit on the patio, the staff watched me walk outside, yet no one came to take my order or even check on me. After waiting again, I came back inside and asked for a menu. Instead of helping me, several employees looked right a... read more

Caitlin Carter 

on Google

a month ago

I have only ever written 2 or 3 negative reviews & hate that I'm writing this one now. I received a massage here years ago & had a great experience, but went in May & did not have the service I scheduled & paid for. Staff has been unwilling to assist & has not called back when they said they would & are, essentially, accusing me of lying because of text messages with the massage therapist. I was scheduled for an 80 minute massage at 2pm on May 24th. I was not pulled into the massage room until 2:15-2:20. Once there, the mass... read more

Annie Look 

on Google

10 months ago

What a way to end a vacation. I purchased an all day pass for the sauna and steam room. I did have a lovely time in the morning and chatted with the girls when leaving and told them I was so excited to come back at 7:00pm for a relaxing hour after a busy day of hiking and biking. We talked about it- they knew I was coming. I also spent a lot of money on shampoo and cream. Tonight, I arrived at 6:45 and the woman says, “oh, we are closing in 15 min.” I stared at her in disbelief…. “I was told I could come back at 7 and have a... read more