Suffolk County Pool Service

chezenbred 

on Google

a month ago

Worst customer service I've ever dealt with and seriously questionable business practices. Do not have a transponder with these folks since if it is stolen, you will be on the hook for whatever the thief uses it for, no matter what. You must report it stolen to be safe from that, so if you have one and it leaves your site for 1 minute, report it. Do not expect customer support to do anything but keep your money. 

Yevgeniy Vor 

on Google

4 months ago

They fast and EZ At the end of October I received an invoice to pay $0.65. I was surprised since I have been an accout holder for many years. I thought it was a spam. A week later I received another invoice with an extra $5 fee. Somewhere before Thanksgiving I called and spoke with one of the representatives. The lady found the problem. My credit card was expired and I did not have any balance on my account. We updated the card and I asked if she can charge me not like violations but like regular EZpass charge which is only ... read more

Ryan 

on Google

4 months ago

I closed my account in September of '24 and have followed up every couple of months trying to get an update on my account balance refund. Nobody can provide an update other than my refund was processed, but "MassDOT is several months behind in issuing checks". 

Corie and Michael DuCharme 

on Google

4 months ago

Horrible experience. Have been receiving bills from states outside of MA that we drive through regularly for months saying we have bills past due and our EZ pass transponder isn't reading. I have called EZ Pass MA twice now and both times the customer service reps have been extremely unhelpful. After first saying they don't know how that could happen or any possible way to fix it, they have told me I can try to send in my transponder for "testing". When I asked if I needed to provide any additional information with the trans... read more

Mark Harmer 

on Google

5 months ago

Rubbish Operation, never driven in MA and received a notice to pay outstanding late fee. Tried calling, gave up after 10 minutes on hold, sent email to request removal of my responsibility to pay. waste of time, MA needs to find a better vendor.