This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Suburban Propane
- Propane
- Norton, VA
About this business
Location details
5501 Industrial Park Rd, Norton, VA, 24273, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will try again. I see now, I had to give a star and didn't want to give even one.I have been really disappointed in Suburban especially lately. I was very low on fuel just before the first big snow and only got voicemail at the Norton office after calling several times and hearing the recording of " how our deliveries are monitored and wouldn't even need to call." After several calls and voice mails, I decided to select the number "if I was interested in becoming a new customer" well no great surprise here, first ring a vo... read more
I originally had another company come out and do an estimate, they said they would be there in two weeks to complete the tank install and hook up the lines to the gas logs. However, that never showed up. So I called Suburban Propane thay came out within a week. Had my tank installed and service hooked up, Same day.The installer was early apon arival friendly and knowledgeable. I would recommend them to anyone.
This is one of the few places I know of that has amazing customer service. Everyone from the management, office staff to installers are amazing and courteous. They go above and beyond what most companies do. In shopping around this is the only company that did a pressure test for leaks before servicing my tank. This is extremely important because they found a leak a friend of mine had when she became a new customer. That alone could have saved her life. I will continue to use and recommend them. Thank you everyone from subur... read more
Wouldn’t recommend this company to anyone . Waited a month to hook up propane tank . Had already payed for service tank and propane. When man came wanted to check tag on fireplace didn’t have tag they had been installed 10 years ago . Had numbers on valve said couldn’t use them. So I wanted my money back . Company said they would send check in mail may take two weeks to get. So I am out money for almost a month and half for nothing. I don’t recommend this company to anyone ! Poor customer service , had to call another locati... read more
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 4.4 star rating with 116 reviews.
When is Suburban Propane open?
Suburban Propane is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com