Suburban Propane

Dylan Goldman 

on Google

a month ago

All around unpleasant experience. Their business model is borderline unethical and revolves around tank rental fees and delivery fees, not the sale of propane. The nicest thing I can say about Suburban propane is that their staff are pleasant, and they sound exasperated trying to explain their processes and make excuses for the company they work for. We are very light users of propane, so for the last two years we have not taken delivery of any propane. Despite not receiving any propane we are charged $137.47 as a minimum bi... read more

Danielle Teran 

on Google

2 months ago

I was told upon signing that there would be no equipment fees and that the propane rate would be the average for the area, come to find out they charged me a rental fee, inspection fee, transport fee, safety fee... Then they fill the tank and send you the bill, you will need to know the price until they fill which was 2½ TIMES the price that anywhere else in my area was charging per. Then when I called to cancel, a year and a half ago, they left the tank and then charged me a MINIMUM charge for not filling the tank saying 5 ... read more

Belinda Beurrier 

on Google

3 months ago

I recently had Suburban come out to install a tank. The worker, Mike, was just wonderful. He found a leak when he was trying to pressurize the tank. He worked for 2 hours making the needed repair and making sure it was done right. I was his last call and I'm sure he wanted to go home. He made sure the leak was fixed and all my gas appliances were working. This guy is a credit to Suburban propane. 

Dennis Anuszkiewicz 

on Google

5 months ago

When we signed up for service through Suburban! We signed up for monitored service(98% positive) come to find out it's on will call. I ran out of propane called on Saturday morning to have some delivered. Was told it's a $250 delivery fee not including the propane. Outrageous! Forget it. Called Monday to get it delivered payed my bill of just short of $300. Then was told it will take 7-10 business days to be delivered! Of course it's 20⁰ this week and no propane. This will be my last full tank with yall. When it's empty come... read more

Danielle Wojciechowski 

on Google

5 months ago

Justin and Miguel were amazing ! They spoke with me and explained all options regarding prices and gave the best deals available. They listen to you and address any concerns you may have. I highly recommend working with these two. Thank you guys for everything !