This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Suburban Propane
- Propane
- Kill Devil Hills, NC
About this business
Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states.
Location details
207 W Fresh Pond Dr, Kill Devil Hills, NC, 27948, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We just moved into our house and had no real knowledge of our gas fireplace. Travis came by initially to check it out and do maintenance to it as well. He took the time to walk me through everything and made sure I was able to turn it on. The other day I couldn’t get it on and sent Travis a text for some assistance. He gave me a call right away Friday night and walked me through the process again! Thank you again Travis
I have been a customer for about 5 years. I called today to cancel and they tell me that I need to pay for 1 year renewal before cancelling and they are not available to pickup the tank until December 2024. This is ridiculous as we always have paid on time and now that we want to cancel they want us to pay for next year renewal.
Wish zero stars were possible! The worst customer service. Zero organization. Terrible communication. I was a customer for five+ years until a tech cut on my gas line after I called for a gas leak, the propane leaked into my house and could’ve killed the four puppies I had. Thankfully when I came home and flipped the light switch on I didn’t blow up. After YEARS of dealing with BS from this company, there was no credit given and no apologies. I should’ve sued them right away instead of being hopeful for a kind spirit to come... read more
The technicians are great, but the lady who answers the phone is rude and unhelpful. We’ve had two separate interactions with her and both times she was extremely rude.
They did great in the beginning. I was very happy with the service and prices considering it was propane. Then we were able to switch to natural gas and no longer needed the propane tanks. The pump out fee is RIDICULOUS! Make sure you’re nearly empty if you ever leave this company. The other thing is you have to call and ASK to get get your refund! Seriously?! We have to call and beg for money that is ours??
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 2.9 star rating with 12 reviews.
When is Suburban Propane open?
Suburban Propane is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com