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Suburban Propane
- Propane
- Lancaster, OH
About this business
Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states.
Location details
1889 Logan-Lancaster Rd, Lancaster, OH, 43130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered propane on a Monday with a delivery day of Friday. Sorry you were given a Friday delivery date. Changed to Saturday. Delivery driver went in a ditch. I’ll be there after tow truck arrives. No delivery. Customer service our delivery day will be the 20th. Our tank was at 10-15 % when we ordered. Less than 5% now, we’ve shut our heat off. Temperatures in the 30,s tonight and teens tomorrow. After yeasts with Suburban they are unable to give a delivery date, 7-10 days.
The company itself is very average (nothing noteworthy good or bad). But I’m writing this 5 star review because of Ms Darla. I’ve been with Suburban Propane for about a year now and it seems every time I call she answers. She’s always pleasant and helpful. I called yesterday to schedule a refill and she explained to me that their systems were down and there was unfortunately nothing she could do at that moment. Sucks- but these things happen. She made sure to call back first thing this morning to let me know their system was... read more
Well, I can’t go any lower or I would but I think this is a very terrible place for anyone everywhere I’ve priced propane is half the price 2.15 to 2.50 a gallon and they’re trying to charge for 4.40 a gallon. What a joke would never recommend this place to anyone. They’re just trying to rape everyone wow how pathetic.
Horrible company. Never calls you back only answers through emails. Never answers questions. Just bought a house that has them for propane. Old owners just had propane tanks filled right before we bought the house. I call them to set up an account to keep the tanks on my property and they said all my tanks are outed and need new ones. Went to schedule appointment for that and they couldn’t schedule someone to come get the tanks because they are short staff. So I decided to call the old company we had at our old house to see ... read more
Horrible company. Never calls you back on my answers through emails. Never answers questions. Just bought a house that has them for propane. Old owners just had propane tanks filled right before we bought the house. I call them to set up an account to keep the tanks on my property and they said all my tanks are outed and need new ones. Went to schedule appointment for that and they could schedule someone to come get the tanks because they are short staff. So I decided to call the old company we had at our old house to see if... read more
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 2.2 star rating with 11 reviews.
When is Suburban Propane open?
Suburban Propane is closed now. It will open at 8:00 a.m.
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