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Suburban Propane
- Propane
- Dover, OH
About this business
Location details
2141 Progress St, Dover, OH, 44622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When we looked at the reviews online, we almost didn't go with Suburban Propane, but Frank was so knowledgeable and thorough, and I spoke with a few existing customers who were very happy, so we went ahead. Nothing but good things to say about the whole staff. They showed up on time ( a little early actually), quality workmanship, and they did everything they said they were going to do. Frank followed up a few days later after our generator was installed to make sure everything was good on that end of the set up. No he...Ā read more
It's very frustrating dealing with these folks. They don't come over when they say. Whenever you call for repairs they say "tomorrow" but never come over. You put your account on autopay and you still get late charges and they deny you ever gave them the credit card info even though they ran the card on file a few times already. Then when you call, they patronize you and talk like a kindergarten teacher and gas light you with more promises of "tomorrow" or "I couldn't enter the door code" after you gave them the code sev...Ā read more
Possibly the worse Customer Service I have ever dealt with in 20+ years. We recently moved to the Dover Area in DE. We had an emergency leak on our propane tank after the snowstorm. They send a technician over a week ago who only replaced a piece of damaged pipe. The tank is still missing a foot and is not very stable. I asked the office if the technician checked how many gallons of propane, we had in the tank (considering we had a leak!!!): the agent said "I don't have the information handy" - which is ridiculous. She promi...Ā read more
Thank you Mimi in Customer Service for being so courteous, understanding & personable! I was trying to pay my bill online for a week to no avail. Was concerned I would be charge with a late fee. She put me at ease & assisted me with getting the bill paid. As far as Suburban Propane, I locked in at a very reasonable rate which is unheard of in this crazy economy. Thank Mimi & the Customer Service Staff. You go above & beyond with any questions I have!Ā
There brought me propane in May and charged .61 cents more than the previous delivery per gallon. I guess they wanted to get as much as they could at the end of the season. Generally I order my propane so why would they just bring it. I will not recommend this company to anyone. Getting away from them. I'd give 0 star if I could.Ā
I am a current customer. Over a year ago, I requested to be taken off āauto-shipā. I was told they did, that I would just be responsible for checking my meter and calling in when I needed a refill. I agreed. Yesterday, while no one was at my home, they came onto my private property and filled my tank without my approval or request to do so. I still have at least 200 gals left. I didnāt need a refill. They came anyway. I am not on auto-fill, they came anyway. They filled my tank and left me with a 1300+ bill in my door, wit...Ā read more
This is the worst company I have EVER used. I bought a house in 2019 with a leased underground propane tank. I was told āthereās only three years left on the lease,ā assuming I would pay lease for three years and then own it (never having used propane before). 2 years in I called to ask when I would own it exactly because Suburban is charges me DOUBLE what other companies charge! Staff told me I would never own it. My contract states that they can sell the tank in ācertainā situations, they just refuse to do so even though...Ā read more
Hi, Dan (Podawiltz) I wanted to say that it was a pleasure working with you and your technician, Patrick. I found both of you to be professional, pleasant and efficient. However, please know that if my dog, Millie, comes up missing, Patrick will be at the top of the list of suspects! Joyce DunwoodyĀ
beware Do not use. They Done damage on property and was call in 100 times to fix The damage that they cause and they keep saying they will take Care of it but been over 2 month and still nothing. Gona have to go to court and get court order for them to take this seriously.Ā
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When is Suburban Propane open?
Suburban Propane is open now. It will close at 5:00 p.m.Ā
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