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Suburban Propane
- Propane
- Chester, VA
About this business
Location details
Chester, VA 23831, Chester, VA, 23831, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had auto fill on the account and can't went empty Saturday morning. Feb.7 26. Claim weather. I drove to Richmond ans chesterfield a few times and roads were clear. Called and several times and requested full. 28 degrees outside and that's the only thing the furnace run And or hot water heater. Over night temperatures went into lower teens. They had document where driver says he came out once a week but never add Propane, according to the customer service person i spoke withm Now over 24 hours later still no Propane. Will be ... read more
Nightmare company to deal with. Understaffed and disorganized, and they leave people in the cold with their lack of customer service.
After being a customer for years in good standing, I've endured periods without heat due to missed deliveries each winter. And now having a 3 week schedule starting in October I've made calls week after week to try and get a delivery. No deliveries have been made despite repeated assurance by management. Contract with anyone else suburban propane is a sham company that renegs on agreements.
Worst customer experience I’ve ever had. Cancelled 4 times on the day of, and hung up on my husband twice when he called to schedule. It’s been over a month now of trying to get our tank installed, and we’re taking our business elsewhere.
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 1.7 star rating with 17 reviews.
When is Suburban Propane open?
Suburban Propane is closed now. It will open at 9:00 a.m.
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