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Suburban Propane
- Propane
- Albany, NY
About this business
Location details
76 Railroad Ave, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was with them for many years, and most recently they sent me a bill because I "didn't use enough propane" "A rental fee." Not my fault they didn't deliver 2x like they ALWAYS had!! I left not long after that.
This company is terrible. Last year we did a pre-buy and paid for our year worth of propane in advance. Something we had not done in previous years. On pre-buy with scheduled deliveries they did not show up and we ran out of propane in the middle of winter. I had to call several times and deal with several driver no shows before this was resolved. One representative informed me that the pre-buy customer fill ups were purposely pushed back to accommodate pay on delivery customers during a shortage. This means they intentional... read more
I think it's important to recognize exceptional customer service. I've had the experience of working with Christina at Suburban Propane who from my first point of contact was wonderful! She went above and beyond to address my needs and was/is incredibly responsive.
0 ZERO Stars overcharged for years due to a leaky inground tank, found this out when the leak got bad enough to notice the smell , called about it was told a tech had to come out and access it at no charge, smelled the leak shut off and locked the tank. the apprentice that showed up said he can not. give answers a tech needs to call me asap and come back the next day. NO CALL NO SHOW I called them back the next day for answers because we have no hot water or stove for cooking. well the mail came while i was on hold and it wa... read more
Billed $178 for a delivery 4/1 for 0 gallons. Cameras on and there was no delivery or any truck from Suburban Propane on that day. Tank did have room to have propane added. Called Suburban 4/8 and told a manager would call back. No response. Called again, no manager has called yet.
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 3.2 star rating with 84 reviews.
When is Suburban Propane open?
Suburban Propane is closed now. It will open at 8:00 a.m.
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