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Suburban Propane

3.3

About this business

Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. 

Location details

76 Railroad Ave, Albany, NY, 12205, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.379 reviews
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Nicholas Aldrich's profile image
Nicholas Aldrich 
on Google
3 weeks ago

100% absolutely terrible company. Been trying for 2 weeks to get a fill up, told numerous times we will be there this week and never showed. Called AGAIN today and was told they will be out next week Wednesday, if we come earlier it will be a additional $100 charge? Had no choice as I'm literally almost out of propane (at least I'm guessing as my gauges don't work and they won't repair them KNOWING they don't work and yes we rent the tanks from them).Now mind you, there is $1,102 in my account. It's been there for 2 going on... read more

Anthony Perez's profile image
Anthony Perez 
on Google
2 months ago

Service sucks. Cost is way to high. We called Nolan and started with them . For the price with suburban to fill my tanks i will get filled twice with Nolan. Suburban wont come unless you are down to less than 25%. Thats alot to come up with when you have 2 110gallon tanks. Never come when they are supposed to. Still have their tanks in my yard since beginning of December and still haven't picked them up and in 2 days it will be February. Don't call them for Service.. 

Cheryl Smith's profile image
Cheryl Smith 
on Google
3 months ago

This location is unable to accurately manage auto-delivery and fails to communicate with customers. We ran out of propane during the holidays with guests visiting due to their ineffective systems. When they finally arrived to deliver propane, the driver never knocked at the door and simply disappeared, never checking to ensure our mechanicals were working. We have been with Suburban for both our business and our home for many years and were astonished at the lack of customer service. The calls are often forwarded to a nation... read more

Brian Dermody's profile image
Brian Dermody 
on Google
4 months ago

I am always satisfied with service of Suburban Propane... 

veronica gonzalez rodriguez's profile image
veronica gonzalez rodriguez 
on Google
4 months ago
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Frequently asked questions about Suburban Propane

How is Suburban Propane rated?

Suburban Propane has a 3.3 star rating with 79 reviews. 

When is Suburban Propane open?

Suburban Propane is open now. It will close at 5:00 p.m.  

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